topic Re: Unable to receive call! (Calling & Texting Send/Receive OK) in Get Support

Unable to receive call! (Calling & Texting Send/Receive OK)

tamasfun — Tue, 04 Jan 2022 23:41:11 GMT

Just switched to PM last week and had my phone number ported in.

Everything looks OK but I am not able to receive call. The call goes directly to mail box.

Calling out is fine. Texting is fine (both sending and receiving).

Any help is apprecipated.

Re: Unable to receive call! (Calling & Texting Send/Receive OK)

NDesai — Wed, 08 Aug 2018 01:49:46 GMT

@tamasfun Test your old sim card and see if it is still working. Since you cannot receive calls, it looks like something went wrong during porting in your number. In this case, you will need to send a private message to the Moderator_Team with your account info and they will get back to you tomorrow.

Re: Unable to receive call! (Calling & Texting Send/Receive OK)

Atur — Wed, 08 Aug 2018 02:08:57 GMT

That happend to me when I first switched to PM, and I shut down my phone and turned on it worked. try that.

Re: Unable to receive call! (Calling & Texting Send/Receive OK)

tamasfun — Wed, 08 Aug 2018 14:34:33 GMT

Thanks for the help.

Look like the porting is not fully completed!!!

The call goes directly to the mail box of the previous provider.

Sent message to the moderator and waiting for response.

Thank you.

Re: Unable to receive call! (Calling & Texting Send/Receive OK)

Orz — Wed, 08 Aug 2018 14:39:16 GMT

I had the same issue and it is the old carrier did not release the number. Likely due to missing info (ie: your old account number, PIN, name, IMEI, etc). So while PM has control of what's initiated from their SIM card so you can make outgoing call and txt; your old carrier still "keeps" the number so everything incoming still go to your old account.

In my case a private message to the Moderator Team fixed the issue in a few hours.

Re: Unable to receive call! (Calling & Texting Send/Receive OK)

tamasfun — Wed, 08 Aug 2018 19:35:33 GMT

Thanks for your reply.

Already sent a message to mod.

Wondering how long it takes for mod to response??? I sent the message last night and still waiting for any response!!!

Re: Unable to receive call! (Calling & Texting Send/Receive OK)

Haiggy — Wed, 08 Aug 2018 21:24:17 GMT

Does your old SIM card still work? If so, you might need to contact your old provider first. According to https://crtc.gc.ca/eng/phone/mobile/num.htm "You have to finalize any payments or resolve any issues with your current service provider before you cancel or transfer your services."

Re: Unable to receive call! (Calling & Texting Send/Receive OK)

CS_Agent — Thu, 09 Aug 2018 14:38:34 GMT

Hi @tamasfun,

We've just responded to your PM. Please check your inbox.

Thank you,

Syed