topic Re: Moderator support in Get Support

Moderator support

Rustman1577 — Tue, 04 Jan 2022 23:41:02 GMT

How long does it typically take a moderator to respond to a private message? I have been waiting 5 days for my phone number to be ported over and I can’t get a response from a moderator. I’m not getting any indication that this support system has any merits and that problems could go unresolved indefinitely.

Re: Moderator support

cappaj — Tue, 07 Aug 2018 22:46:41 GMT

@Rustman1577 wrote:
How long does it typically take a moderator to respond to a private message? I have been waiting 5 days for my phone number to be ported over and I can’t get a response from a moderator. I’m not getting any indication that this support system has any merits and that problems could go unresolved indefinitely.

Did yousend your message to @CS_Agent? It shouldn't take that long to receive a response - I believe 48 hours is usually the max amount of time to wait for an initial reply from a mod.

Re: Moderator support

popping — Tue, 07 Aug 2018 22:58:50 GMT

@Rustman1577

1. Did you initiate your number porting using the following PM page?

Plan and Add-Ons --> Change Phone Number --> Transfer a wireless or wireline number

2. Did you initiate your number porting during SIM card activation?

3. If you sent a private message to moderator team using the link below 5 days ago, you should get the response by now.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Moderator support

Rustman1577 — Tue, 07 Aug 2018 23:54:10 GMT

Yes. To both those questions. Waiting for moderator support.

Re: Moderator support

Rustman1577 — Tue, 07 Aug 2018 23:55:32 GMT

Yes. That’s who I sent it to. I guess I’ll wait a bit more. Using my old SIM card again. Paying for two services isn’t exactly cost effective though.

Re: Moderator support

drmartin — Fri, 10 Aug 2018 02:04:32 GMT

@Rustman1577 wrote:
Yes. That’s who I sent it to. I guess I’ll wait a bit more. Using my old SIM card again. Paying for two services isn’t exactly cost effective though.

Patience is key! Moderators are always swamped.