topic Re: Password and Account Login in Get Support

Password and Account Login

Kirby — Tue, 04 Jan 2022 23:40:41 GMT

I cannot log into my online account as I have no password. The girl at the store did not provide the password when she set it up. Also the "forgot password" does not send me any emails.

Re: Password and Account Login

cappaj — Tue, 07 Aug 2018 17:30:50 GMT

@Kirby wrote:
I cannot log into my online account as I have no password. The girl at the store did not provide the password when she set it up. Also the "forgot password" does not send me any emails.

EDIT: Before contacting the mods - have you tried the "Create Account" option on the My Account page?

The forget password function is broken - send a private message to Moderator_Team with your name, phone number, account number and PIN to ask them to help you. Note that they've been extra busy lately - may be a day or two before you get a response.

Re: Password and Account Login

johnny142 — Tue, 07 Aug 2018 17:17:05 GMT

Hello,

You just need to register on the main webpage. Your community password and account is different then the one to check your mobile account.

Re: Password and Account Login

cappaj — Tue, 07 Aug 2018 17:19:45 GMT

Right, I may have spoken too early when I said to message the mods - I don't know how in-store activation works with relation to your online account. Did you try the "Create Account" option on the My Account login page?

Re: Password and Account Login

Kirby — Wed, 15 Aug 2018 15:31:47 GMT

Yes tried that but because the account was created I could not use it. Iy got resolved thru an admin. Cheers

Kirby