topic Re: Switch plan in Get Support

Switch plan

S12 — Tue, 04 Jan 2022 23:40:32 GMT

I am currently using $40 plan and want to switch to a plan where there is only calling facility $20.

I want to know the procedure to switch

Re: Switch plan

SD08 — Tue, 07 Aug 2018 09:34:40 GMT

To change plans, you can log into your self-serve account and go to:
Plan & Add-ons -> Change Plan

After choosing the plan you want, select the option "Change on next renewal date." That's how you future-date a plan change so you won't lose any service time that remains on your current plan. You can use this future-dating option to lock in any promo that's currently offered by PM, as long as you do the future-dating operation before the promo expires.

If you can't wait to change plan and you don't mind losing the remaining time, then select "Change plan now."

Re: Switch plan

S12 — Tue, 07 Aug 2018 09:37:15 GMT

My initial plan got expired as of yesterday, what is the procedure to activate my $20 plan

Re: Switch plan

SD08 — Tue, 07 Aug 2018 09:42:12 GMT

@S12 wrote:
My initial plan got expired as of yesterday, what is the procedure to activate my $20 plan

@S12

Plan changes on an expired account can only be done by a moderator.

In this case, click this Moderator_Team link to send a private message for assistance. Include your account # or phone number, e-mail address and PIN, along with the details of the plan you want.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Switch plan

Dunkman — Tue, 07 Aug 2018 12:30:58 GMT

@S12

Just be patient with moderator response in the last week. Moderators have been extremely busy due to the various promotions and issues. Typically taking 1-2 days for things to be resolved unfortunately.

Re: Switch plan

pakmode — Tue, 07 Aug 2018 15:33:40 GMT

This should be a straightforward fix for you OP, once the moderators get around to it.

Re: Switch plan

vstamp1 — Tue, 07 Aug 2018 15:48:05 GMT

You need to log into your account and then under Account Status click on Change Plan.

You then will be given a choice to change your current plan now or at your next reset date after you select the $20Talk Only plan.

Re: Switch plan

stonechucker — Tue, 07 Aug 2018 17:01:51 GMT

Folks, the issue here is clear, the original poster is attempting to change a currently expired service plan, to a cheaper plan. Unfortunately, Public Mobile doesn't allow for this to happen while a phone number is not active.

The instructions have been listed already for the OP to contact the moderators for assistance. There is a backlog on issues right now, so the wait will be awhile.

Yes, the instructions you're giving are the correct process, *IF* the phone line is still active. Unfortunately, some folks don't know ahead of time that future dating the change is the easiest way to do this.