topic Re: Password reset in Get Support

Password reset

Rickb67 — Tue, 04 Jan 2022 23:40:30 GMT

I have tried the password reset4 times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account is there possibly a moderator out there that can assist me with my reset thanks in advance

Re: Password reset

will13am — Tue, 07 Aug 2018 08:10:16 GMT

@Rickb67, the password reset is not working at the moment. To complete the password reset, you will need to reach out to the moderator team. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Password reset

Rickb67 — Tue, 07 Aug 2018 08:16:06 GMT

Thank you will in my searches I found another thread with the same issue and used the moderator link from it to reach out but thank you if I don't see a response I will use the link in this message

Re: Password reset

smp99 — Tue, 07 Aug 2018 12:29:24 GMT

I wonder how hard it would be to change the link in the password reset to simply say "Function not presently working. Please reach out to the moderator team in our Community"

Re: Password reset

Rickb67 — Tue, 07 Aug 2018 12:33:23 GMT

Very true would make it a bit less frustrating for sure I've sent the moderators a message so will wait for a reply from them thanks

Re: Password reset

joannac — Tue, 07 Aug 2018 20:46:30 GMT

I agree. It's quite frustrating. I sent them a message about the same issue 3 hours ago and still no response. I wish it wasn't so difficult to reset my password.

Re: Password reset

Rickb67 — Tue, 07 Aug 2018 21:31:41 GMT

Who did you message the moderators?

Re: Password reset

Sa_W — Tue, 07 Aug 2018 23:00:39 GMT

Hi,

I've sent I private message to the moderators about resetting my password but haven't heard back yet. How long did it take them to reply to you and assist with resetting your password?

Re: Password reset

Rickb67 — Tue, 07 Aug 2018 23:06:29 GMT

I'm still waiting I've heard up to 48 hours

Re: Password reset

Sa_W — Tue, 07 Aug 2018 23:08:18 GMT

Wow - that's a long time! I've just tagged the moderators into this thread - maybe that will help?........

Re: Password reset

Rickb67 — Tue, 07 Aug 2018 23:09:41 GMT

That's great hopefully it works

Re: Password reset

Sawmill1 — Mon, 13 Aug 2018 17:51:12 GMT

I am having the same issues. I send in the password reset and it comes in three or four days later.

Moderator, Password Reset Please

XSF — Mon, 13 Aug 2018 22:23:08 GMT

Moderator, the password reset function to get into my online account does not work. Can you contact me, or reset it for me please?

Thank you,

x s f (at) g m a i l (dot) c o m

Re: Moderator, Password Reset Please

Anonymous — Mon, 13 Aug 2018 22:29:49 GMT

They don't just come running whenever beckoned. You need to send a private message to them here and include your phone number and PIN. Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or in addition to those also: last payment amount and date, last add-on bought and date.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET).

Re: Moderator, Password Reset Please

Rickb67 — Mon, 13 Aug 2018 22:45:14 GMT

My issue has been resolved and I did send 2 different requests to the moderators and once I knew what I needed to send I sent it I’m new customer and had no idea what needed to be done but or how to even reach a moderator which is why I posted so ya thanks

Re: Moderator, Password Reset Please

mpresello — Mon, 13 Aug 2018 23:08:09 GMT

@CS_Agent I have not received any emails or private messages regarding resetting my password. Now my phone has no call or text.

Re: Moderator, Password Reset Please

smp99 — Mon, 13 Aug 2018 23:12:51 GMT

Hi @mpresello

Did you send a private message to the moderators? There is no email support, only this community and private messages

To resolve this issue you will need to send a private message to the moderator team. They are available 7 day/weeks but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.

Re: Moderator, Password Reset Please

XSF — Tue, 14 Aug 2018 01:47:48 GMT

Thank you for the info.

Re: Password reset

Natty — Tue, 21 Aug 2018 15:44:18 GMT

I haven’t received anything response in over 4 weeks this is outrageous.

Re: Password reset

krazykiwi — Tue, 21 Aug 2018 15:51:15 GMT

@Natty wrote:
I haven’t received anything response in over 4 weeks this is outrageous.

Have you sent tthe Mods a direct message?