topic Re: Activation sim in Get Support

Activation sim

Makayla3003 — Tue, 04 Jan 2022 23:40:24 GMT

Tryed to activate sim card and then something went wrong at the payment part and when I tried to do it again it said Sim is invalid. Please how do I fix this

Re: Activation sim

Dunkman — Tue, 07 Aug 2018 01:09:25 GMT

That sometimes happens. Try to close web brower and restart browser. Or clear cache. Or go to incognito mode. Or even can try a different browser. Usually one of these things work.

Re: Activation sim

popping — Tue, 07 Aug 2018 01:09:59 GMT

@Makayla3003

Close your browser window. Restart the activation again. Good luck

Which browser are you using?

I know Chrome works.

Re: Activation sim

will13am — Tue, 07 Aug 2018 01:14:24 GMT

@Makayla3003, it has been reported that waiting a bit and retrying can work. If you can't make it work, then you will need to seek moderator team support to complete the activation. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.