topic New sim will not connect to mobile network in Get Support

New sim will not connect to mobile network

taranl — Tue, 04 Jan 2022 23:40:00 GMT

Hello,

I recently signed up for Public Mobile, data is working (both send and receive), but I cannot make/receive any calls or send any messages.

I tried putting the sim card in my husbands phone (same make and model, and a Public Mobile client with no issues), and he gets the same issue.

Please advise, thank you

Re: New sim will not connect to mobile network

will13am — Mon, 06 Aug 2018 12:39:31 GMT

@taranl, did you happen to include a number port in your activation. It looks like it based on the symptoms. If so, have you waited a couple of hours for the port to complete. If so, then it looks like you have a stuck port and will need moderator team support to resubmit the port. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: New sim will not connect to mobile network

taranl — Mon, 06 Aug 2018 12:44:46 GMT

Yeah I included my old number in the activation. I activated in Saturday. I've sent a message to the Moderators.

Thank you

Re: New sim will not connect to mobile network

will13am — Mon, 06 Aug 2018 12:56:09 GMT

@taranl wrote:
Yeah I included my old number in the activation. I activated in Saturday. I've sent a message to the Moderators.
Thank you

Definitely reach out to the moderators. Porting doesn't take this long. As a suggestion if you decide to sign up another account in the future, take a temporary number during activation. After activation is complete, to back into your account to use the number change option to port. This way, you will at least have a number to use right away. Being assigned a temporary number always works.