topic Re: Another negative experience at Walmart Langford(Victoria BC) in Get Support

Another negative experience at Walmart Langford(Victoria BC)

mimmo — Tue, 04 Jan 2022 23:39:54 GMT

Bought a sim card a month and a half ago at this location. It was a painful process but the employee (who was newish at the time) sold me the sim card after getting permission from manager(who was not thwre) I even showed the threads about being able to buy Sims w/o actvation.

I went there today to buy two Sims. Same employee was there and stated that the district manager had recently told them Sims only with activation. I left without Sims but with the managers name.

Needless to say it is a very fustrating experience.

@Brooke_C I will forward you the name and Walmart details. I think it is time to somehow try to get this retail partner to follow the rules. Needless to say I will be heading to London drugs.

Re: Another negative experience at Walmart Langford(Victoria BC)

RobertQc — Mon, 06 Aug 2018 00:41:00 GMT

This walmart situation is getting out of hand! My friend gave up and didn't get the sim card either. Apparently they refused him. I need to go myself and get him one now if I want the referral

Re: Another negative experience at Walmart Langford(Victoria BC)

Psygineer — Mon, 06 Aug 2018 00:40:40 GMT

I'm starting to feel special, they didn't even ask me if I wanted them to activate it for me. It was just "here, go do it yourself" and I left with it. They did oddly enough take a photocopy of it, but that is about it. (I've bought two SIMs same story both times). This was in Thunder Bay though.

Re: Another negative experience at Walmart Langford(Victoria BC)

will13am — Mon, 06 Aug 2018 00:46:35 GMT

@mimmo, with options like London drugs, why would you go to Walmart? I wish London drugs would go east.

Re: Another negative experience at Walmart Langford(Victoria BC)

mimmo — Mon, 06 Aug 2018 00:50:08 GMT

I was in the store doing some shopping. So it was more convience than anything else. And since I saw the person who sold me the sim last month, i was cool he will remember me, (Which he did). He even asked me why I needed another sim so soon.

Re: Another negative experience at Walmart Langford(Victoria BC)

stonechucker — Mon, 06 Aug 2018 01:05:25 GMT

@Brooke_C, @will13am, @mimmo, I’d suggest getting every physical Koodo and Telus outlet have the sims available. Telus already owns/rents the space and they have sims onsite for their service.

Get rid of the the 3rd party locations that refuse to follow the rules.

this is ridiculous.

Re: Another negative experience at Walmart Langford(Victoria BC)

canadianrhythm — Mon, 06 Aug 2018 01:33:56 GMT

Apparently, this seems to be the case at all Walmarts. The one in Brampton at 5085 Mayfield Road also refused to sell me a PM sim card without activation (as per Manager's instructions). I didn't bother for a day but then ended up activating it (the day after the free sim card offer was expiring). PM should take up this issue Walmarts.

Re: Another negative experience at Walmart Langford(Victoria BC)

smp99 — Mon, 06 Aug 2018 03:39:12 GMT

Huntsville, Ont

Bought one about 3 weeks ago, no problem. Last 2 days same store, 2 of my friends say they will not sell without activation. I happened to have 2 sims on hand for them.

We have no other alternative here other than mail, which I have just done again.

Re: Another negative experience at Walmart Langford(Victoria BC)

computergeek541 — Mon, 06 Aug 2018 03:55:57 GMT

@Psygineer wrote:
They did oddly enough take a photocopy of it, but that is about it.

Huh? Personally, I would not have been okay with that. I would imagine that there is some type of security check in place when a sim card is manufactuered to prevent this, but I sure hope that you didn't open yourself up to your sim card being cloned. I would have just walked away and went elsewhere if a store insisted on doing that. It just doesn't seem right.

Re: Another negative experience at Walmart Langford(Victoria BC)

JL9 — Mon, 06 Aug 2018 05:20:50 GMT

This is a joke. Just gets me angrier and angrier 😡

Re: Another negative experience at Walmart Langford(Victoria BC)

RobertQc — Mon, 06 Aug 2018 05:26:53 GMT

@JL9 wrote:
This is a joke. Just gets me angrier and angrier 😡

Agreed. Is there a document we can print off and bring with us? I need to go pick one up for a friend who couldn't get one

Re: Another negative experience at Walmart Langford(Victoria BC)

ShawnC13 — Mon, 06 Aug 2018 05:38:12 GMT

@computergeek541 wrote:
@Psygineer wrote:
They did oddly enough take a photocopy of it, but that is about it.
Huh? Personally, I would not have been okay with that. I would imagine that there is some type of security check in place when a sim card is manufactuered to prevent this, but I sure hope that you didn't open yourself up to your sim card being cloned. I would have just walked away and went elsewhere if a store insisted on doing that. It just doesn't seem right.

I think the reason it was copied was for them to send in a report of the sims they "activated" Why else would they be taking a copy, I doubt it is for cloning I am going with getting an activation payment.

Re: Another negative experience at Walmart Langford(Victoria BC)

Brooke_C — Tue, 07 Aug 2018 15:19:49 GMT

Hey @mimmo, @RobertQc, @canadianrhythm, and @smp99,

We are sorry to hear that you were told you could only purchase a SIM card if you activated in-store or that you weren't able to purchase and activate a Public Mobile SIM card in-store at all, but do appreciate that you brought it to our attention. Unfortunately, what you were told is incorrect, as, at this point in time, you are not required to activate your Public Mobile SIM card at any of the retail locations where our SIM card is sold. This means that, if you would prefer to purchase the SIM card at retail and activate online at home, that is no problem at all.

So that we can provide our retail partners with specific feedback, if you could please share the following pieces of information with @CS_Agent when these situations arise, that would be greatly appreciated.

The info we will need includes:

-Store Name and city

-Feedback date

-Feedback (if you have a great experience, please share that too!)

Thanks!

Re: Another negative experience at Walmart Langford(Victoria BC)

pakmode — Tue, 07 Aug 2018 15:23:15 GMT

@stonechucker wrote:
@Brooke_C, @will13am, @mimmo, I’d suggest getting every physical Koodo and Telus outlet have the sims available. Telus already owns/rents the space and they have sims onsite for their service.

Get rid of the the 3rd party locations that refuse to follow the rules.

this is ridiculous.

Great idea. +1

Re: Another negative experience at Walmart Langford(Victoria BC)

stonechucker — Tue, 07 Aug 2018 16:53:21 GMT

Thanks for the support @pakmode. Now if only everyone else would bravo my post, we might get somewhere on that one 🙂

Cheers!

Re: Another negative experience at Walmart Langford(Victoria BC)

ShawnC13 — Wed, 08 Aug 2018 02:53:03 GMT

@Brooke_C wrote:
Hey @mimmo, @RobertQc, @canadianrhythm, and @smp99,

We are sorry to hear that you were told you could only purchase a SIM card if you activated in-store or that you weren't able to purchase and activate a Public Mobile SIM card in-store at all, but do appreciate that you brought it to our attention. Unfortunately, what you were told is incorrect, as, at this point in time, you are not required to activate your Public Mobile SIM card at any of the retail locations where our SIM card is sold. This means that, if you would prefer to purchase the SIM card at retail and activate online at home, that is no problem at all.

So that we can provide our retail partners with specific feedback, if you could please share the following pieces of information with @CS_Agent when these situations arise, that would be greatly appreciated.

The info we will need includes:
-Store Name and city
-Feedback date
-Feedback (if you have a great experience, please share that too!)

Thanks!

Brooke I was in this Walmart today and saw this sign

Walmart Store 3188 Langford BC

250-391-0224

Re: Another negative experience at Walmart Langford(Victoria BC)

Brooke_C — Wed, 08 Aug 2018 17:51:52 GMT

Hey @ShawnC13,

Thanks for sharing. I've passed this info on to our account manager who will address this.

Re: Another negative experience at Walmart Langford(Victoria BC)

ShawnC13 — Wed, 08 Aug 2018 17:54:44 GMT

@Brooke_C wrote:
Hey @ShawnC13,

Thanks for sharing. I've passed this info on to our account manager who will address this.

Let us know when it has been addressed and actioned I will keep checking in on this location for a change in their policy

Re: Another negative experience at Walmart Langford(Victoria BC)

yucango — Tue, 14 Aug 2018 18:04:41 GMT

After my first try at Walmart I decided to do it online. one of the best website sign in's that I have experienced.