topic Re: Plan Expired? But on auto pay? in Get Support

Plan Expired? But on auto pay?

catmother11 — Tue, 04 Jan 2022 10:09:46 GMT

Am on Auto Pay. Suddenly couldn't even make a phone call. Says plan expired - not enough funds in account. But I'm on auto pay. What's going on?

Re: Plan Expired? But on auto pay?

Dunkman — Thu, 18 Nov 2021 15:08:00 GMT

@catmother11

Unfortunately, autopay fails sometimes.

Via your self service account, try to manually load funds equivalent to your plan fee. That should re-activate your account.

Re: Plan Expired? But on auto pay?

Triguy — Thu, 18 Nov 2021 15:25:24 GMT

You can also purchase a voucher and call 611 to make a payment or use recharge.com or ding.com but there is a service charge.

Re: Plan Expired? But on auto pay?

stevenanto — Thu, 18 Nov 2021 15:29:59 GMT

maybe your credit has expired. happened to my wife a few years back

Re: Plan Expired? But on auto pay?

t_p — Thu, 18 Nov 2021 16:27:45 GMT

@catmother11 wrote:
Am on Auto Pay. Suddenly couldn't even make a phone call. Says plan expired - not enough funds in account. But I'm on auto pay. What's going on?

@catmother11

Autopay is not failproof.

It could be a glitch on PM side but it could also be your cc has expired, as noted by @stevenanto

In that case you have to login and make a manual payment as suggested by @Dunkman.

Some users like to use a "hybrid" payment method where they keep a card registered to get the $2 credit but at the same time put enough money in their account to cover the next plan renewal to avoid unpleasant surprises (well,...almost)

Re: Plan Expired? But on auto pay?

pkaraa — Thu, 18 Nov 2021 17:20:33 GMT

Any change in your credit card info since last autopay charge?

a few issues to look for

Credit card expired and you have received a new card where CC number is the same but expiration date and CVV are different.

Address/phone number on CC changed.

CC has high balance.

If none of these and you are able to use the same CC at other places as before then top up your account manually and contact support for them to take a look.

Re: Plan Expired? But on auto pay?

Anonymous — Thu, 18 Nov 2021 17:43:27 GMT

@catmother11

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left, and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Re: Plan Expired? But on auto pay?

Staliger — Thu, 18 Nov 2021 19:45:26 GMT

@catmother11 Even if you are on Autopay, it may fail to work properly. As a result, your plan may be expired. I recommend doing manual payments even if you have Autopay enabled to prevent such issues and keep the Autopay discount at the same time.