topic Re: can not send a text message. in Get Support

can not send a text message.

zamorcm — Tue, 04 Jan 2022 23:39:15 GMT

I have changed my plan but kept my number and ever since my text messages services disappeared. I have a one plus 3 Android 8.0. I tried APN setting and did not work. Do not nknow what else to do.

Re: can not send a text message.

popping — Sat, 04 Aug 2018 20:08:14 GMT

@zamorcm

APN does not have any thing todo with text message.

Reboot your phone to see it works or not.

If not, Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can not send a text message.

will13am — Sat, 04 Aug 2018 20:12:59 GMT

If a texting issue popped up right after a plan change, there is likelihood that something failed during the change. I assume other plan features work. It might be a good idea to contact the moderator team as suggested so they can look into the situation.

Re: can not send a text message.

Effort — Sat, 04 Aug 2018 20:18:28 GMT

Tap on your messenging app, tap the 3 dots top right, and then tap on settings.

Under SMSC Settings, make sure the number set is "16475800172" without quotes.

Additionally, make sure your messaging app has permissions to "SMS".

Re: can not send a text message.

popping — Sat, 04 Aug 2018 20:14:31 GMT

Sending regular text message does not need data. Therefore, you don't need data. Therefore, no need to configure APN.

But if you cannot get picture message(i.e. MMS), you need to set up APN to receive MMS message.

Can you send/receive regular message?