topic Re: Cannot view or change plans; requesting plan change. in Get Support

Cannot view or change plans; requesting plan change.

semeskooma — Tue, 04 Jan 2022 23:38:42 GMT

upon clicking on the "Try Out More Options"This is the plan I would like to switch to, effective on my next billing cycle.

Hello, I attached some images with captions. I would like to switch my plan to the 45$ 5.5GB promotional plan available effective on my next billing cycle, but I cannot change my plan. When I click to view what plans available in my account I get an error.

Re: Cannot view or change plans; requesting plan change.

popping — Sat, 04 Aug 2018 00:03:31 GMT

@semeskooma

Try using different browser.

Re: Cannot view or change plans; requesting plan change.

Someone_here — Sat, 04 Aug 2018 00:06:58 GMT

Hi @semeskooma,

This happens to me and other people sometimes... just wait a bit, maybe later tonight or tomorrow, and everything should be back in working order then!

Yes, it's a little weird, but that's how it is... 😉

Also, sometimes a different browser, as suggested by @popping, or trying incognito mode works for some problems, but with this one it never worked for me, it's just a matter of waiting and coming back another time!

Re: Cannot view or change plans; requesting plan change.

jwestacott — Sat, 04 Aug 2018 00:06:03 GMT

You can PM a moderator with your information but good luck because apparently there is up to a 48 hour wait and some reporting still waiting after 3-4 business days. Hope you dont rely on your phone service

Re: Cannot view or change plans; requesting plan change.

Effort — Sat, 04 Aug 2018 00:09:02 GMT

@popping wrote:
@semeskooma
Try using different browser.

You should try this as well as clearing your cookies and cache on your browser. Error codes 4XX are client sided, ie caused by the browser.

Re: Cannot view or change plans; requesting plan change.

will13am — Sat, 04 Aug 2018 00:51:21 GMT

@jwestacott wrote:
You can PM a moderator with your information but good luck because apparently there is up to a 48 hour wait and some reporting still waiting after 3-4 business days. Hope you dont rely on your phone service

Given the recent turmoil with so many failed renewals, I don't this is a good idea especially when there are self serve options to try first.