topic Re: Password Reset Email in Get Support

Password Reset Email

jandicho — Tue, 04 Jan 2022 23:38:38 GMT

I am not receiving the email to reset my password until a few days have passed. By the time I receive the email, the link has expired and I can't reset my password. Moderators_Team - Can you fix this? This is an ongoing issues and I have tried this several times.

Re: Password Reset Email

NDesai — Fri, 03 Aug 2018 23:25:31 GMT

@jandicho You will need to send a private message to the Moderator_Team and they will reset your password from their end.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Password Reset Email

jandicho — Fri, 03 Aug 2018 23:27:12 GMT

Thanks!

Re: Password Reset Email

jwestacott — Fri, 03 Aug 2018 23:38:21 GMT

Don't hold your breathe on getting this resolved quickly. Apparently PM finds it acceptable to allow their customers to wait several days to get a simple password reset. Might be acceptable for people who can go days without a working phone but if you are like most people that rely on it as your primary method of contact its probably best to look for a more reliable service provider. I always hated the big three but at least you can get a hold of them when there is an issue.