topic Re: No longer getting texts in Get Support

No longer getting texts

Zanatir — Tue, 04 Jan 2022 23:38:17 GMT

@Moderator_Team I recently had a US roaming package and now that it has ended I can am no longer getting any text messages. After searching I found this
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Not-Receiving-Text-Messages/m-p/213509#M24816
Saying that the mod team can do some sort of reset on my account to resolve it.

Thanks

Re: No longer getting texts

passiveegg — Fri, 03 Aug 2018 14:41:48 GMT

Yes that is correct, you will just have to wait for the moderator team to respond to your personal message. it will take a few hours for them to respond as they are responding on a first come fist serve basis.

Re: No longer getting texts

PJC — Fri, 03 Aug 2018 14:42:28 GMT

Yea, unfortunately, that seems to be a common glitch for those who have purchased an US roaming addon package.

Have you messaged the mods yet? If not, use the below link to send them a message with your account number, phone number and pin and they will be able to fix it for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No longer getting texts

pakmode — Fri, 03 Aug 2018 15:56:11 GMT

Uggh. This issue is such a PITA.

Hopefully it gets resolved for you asap OP.