topic Re: Information in Get Support

Information

Kimonehen33 — Tue, 04 Jan 2022 10:09:42 GMT

How do I get my account information

Re: Information

hTideGnow — Thu, 18 Nov 2021 23:03:46 GMT

@Kimonehen33 What kind of account info?

You can login to MY Account Self-serve.

https://selfserve.publicmobile.ca/

If you need your account number , it is on the top right after you logon

The overview tab will give you most the info that you need like your current plan, your next payment date , your current data add-on, etc

You can also find Usage History and Transaction History there as well

Re: Information

will13am — Thu, 18 Nov 2021 23:04:26 GMT

@Kimonehen33 , did you sign up with a retail partner and need to create an account? Use this link to do so.

https://selfserve.publicmobile.ca/

This is the associated help article.

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

Re: Information

HALIMACS — Thu, 18 Nov 2021 23:07:14 GMT

@Kimonehen33

You can also dial *611 from your Public Mobile device.

If you’re looking to make basic account changes, you can dial *611 on your phone to:

Make a payment with a Public Mobile payment voucher, or through a pre-registered credit card.
- You will be pre-registered if activated or renewed your account with a credit card.
- You can also choose to register a credit or debit card at activation, after loading payment vouchers.
- Learn how to register a credit or Visa Debit card here.
Purchase Add-Ons or review a summary of Add-On usage.
Check your account balance and confirm your plan expiry date.
Add or remove AutoPay

Re: Information

Zyl — Thu, 18 Nov 2021 23:11:03 GMT

- Click on "My Account" on the top right hand corner

- Enter your username and password to log in

Once you have logged in, all of your information including all the rewards will be displayed for you in the "Overview" tab. You can click on the link "View My Usage" to see the detailed information about how your account was used and you can click on "Plan Details" to see what kind of plan that you have signed up with.

Hope this helps. Thanks

Re: Information

Anonymous — Thu, 18 Nov 2021 23:11:24 GMT

@Kimonehen33

go sign in to Self-Serve, to review your account,

if you Forgot your password close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Information

darlicious — Thu, 18 Nov 2021 23:15:51 GMT

@Kimonehen33

Your welcome email contains your activation info. The account number is embedded in the "send to" portion. Your 4 digit account pin# is sent via SMS text from 611. Basic account info can also be accessed by calling 1 855 4PUBLIC and entering your 10 digit phone number. All other info is accessed by logging into your self serve account. The username is your email and you created your password when you activated your sim card.

Welcome to public mobile!

Re: Information

esjliv — Fri, 19 Nov 2021 01:44:24 GMT

@Kimonehen33 wrote:
How do I get my account information

@Kimonehen33 - did you activate in-store? If so, then you likely did not register for a Self Serve account yet.

You Self Serve account is used for many things to help you manage and see details of your account.

EDIT - Nevermind! @will13am already said all that! So, see there post... 😅

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Information/m-p/747530/highlight/true#M58494