topic Re: Porting Problem in Get Support

Porting Problem

1third — Tue, 04 Jan 2022 23:38:08 GMT

I ported my number from Fido when I activate the phone line. I am able to make call with my old number. But when people call me, they get a message saying that the phone number is not available. When I call Fido about canceling my old account, they said the old number is still active with them, and the number hasn't been ported out. What to do?

Re: Porting Problem

Anonymous — Fri, 03 Aug 2018 00:37:52 GMT

@1third, It seems like your number port is stuck. You need to send a private message to the moderator team and ask them to follow up for you. DO NOT cancel your FIDO account in the meantime. While you wait, you can still use your old SIM with FIDO.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Porting Problem

will13am — Fri, 03 Aug 2018 00:39:02 GMT

@1third, do not cancel your Fido account. It needs to be kept active to support the number port. You do not need to contact Fido about the porting. It is done on the Public Mobile end only and when complete, the Fido account will close automatically. With this out of the way, it appears to me that the port you submitted was unsuccessful. You will need moderator team assistance to have the port resubmitted. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Please note that due to ongoing system problems, the moderator team are experiencing a much higher than normal workload. The response times can be long. Stay patient, all private messages are processed on a first come, first serve basis.

Re: Porting Problem

lspring — Fri, 03 Aug 2018 00:41:55 GMT

Fido should cancel your account and therefore the number should not be active with them. That's how public will port out the number.

Re: Porting Problem

will13am — Fri, 03 Aug 2018 00:45:09 GMT

@lspring wrote:
Fido should cancel your account and therefore the number should not be active with them. That's how public will port out the number.

If Fido closes the account, the associated phone number cannot be ported out. A number has to reside in an active account in order to be eligible for porting. This is applicable regardless of carriers involved.

Re: Porting Problem

otty — Fri, 03 Aug 2018 18:34:57 GMT

This is what has me concerned - my port is not complete (the phone number is not on my new PM account) but Koodo has already cancelled my account as a result of my port request. PM better be able to sort this out or I will be very upset. 24 hours and counting for a response from the mods...

Update - mods fixed it. apparently the port was successful but was not assigned to my account...somehow. Anyways it is fixed!

Re: Porting Problem

thirstyturtle18 — Sat, 11 Aug 2018 05:51:52 GMT

I too ported from Fido just a few days ago. I had the same situation as you. I was able to call out, but nobody could reach me. This only lasted about 4 hours, and then everything started working fine. How long has it been since you started the port?

Re: Porting Problem

computergeek541 — Sat, 11 Aug 2018 07:15:09 GMT

@thirstyturtle18 wrote:
I too ported from Fido just a few days ago. I had the same situation as you. I was able to call out, but nobody could reach me. This only lasted about 4 hours, and then everything started working fine. How long has it been since you started the port?

You probably didn't need to be missing your calls. I would wager that if you kept using your Fido sim card that your calls were more than likely still ringing on your Fido service for that entire 4 hours.

Re: Porting Problem

thirstyturtle18 — Sat, 11 Aug 2018 08:28:35 GMT

I did the port at 11 PM and was testing incomming calls by calling myself from another line. While what you say is probably correct, I doubt I missed any calls between 11PM and 3AM.