topic Re: SIM card delivery in Get Support

SIM card delivery

Gayle — Tue, 04 Jan 2022 23:37:51 GMT

I ordered a SIM card on line July 17 2018 and still haven't received it. My bank account shows that payment was successful.

Re: SIM card delivery

ShawnC13 — Thu, 02 Aug 2018 20:14:16 GMT

@Gayle wrote:
I ordered a SIM card on line July 17 2018 and still haven't received it. My bank account shows that payment was successful.

I think you will need to message the moderators. A link is in my signature below. Unfortunately they are swamped and could take a bit to get back to you.

Re: SIM card delivery

will13am — Thu, 02 Aug 2018 20:29:44 GMT

@Gayle, because the moderator response times are much longer than usual at the moment, consider buying on from a retail partner (Walmart, K-Mobile, Wow Mobile, Koodo authorized dealer) if it is convenient for you to do so. You can then seek a refund for your online purchase.

Re: SIM card delivery

mynamejc — Thu, 02 Aug 2018 21:57:35 GMT

Did you receive shipping notification? +1 to messaging mods to see what is up. I got mine shipped to me in 2 days. I'm in Toronto so it might've been close to their shipping centre.

Re: SIM card delivery

katiatall — Sun, 05 Aug 2018 16:22:50 GMT

Must be lost in the mail.

Re: SIM card delivery

Gayle — Fri, 10 Aug 2018 09:27:46 GMT

How do u get my refund?

Re: SIM card delivery

computergeek541 — Sat, 11 Aug 2018 03:12:01 GMT

@Gayle wrote:
How do u get my refund?

Assuming that hte moderators approve a refund, it will be refunded to the same payment method that you had originally used. As stated previously, you must contact Moderator_Team to request a refund or reshipment of the sim card. No one here (other than moderators) can issue refunds to you or deal with any account related issues.