topic Re: Phone says No Service in Get Support

Phone says No Service

natcaldwell — Tue, 04 Jan 2022 23:37:43 GMT

Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.

Re: Phone says No Service

Anonymous — Thu, 02 Aug 2018 17:55:05 GMT

@natcaldwell wrote:
Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.

Did you power cycle the phone?

Re: Phone says No Service

natcaldwell — Thu, 02 Aug 2018 17:59:07 GMT

Yes, several times. Removed the SIM, validated it was the correct one.

Re: Phone says No Service

Anonymous — Thu, 02 Aug 2018 18:03:02 GMT

@natcaldwell wrote:
Yes, several times. Removed the SIM, validated it was the correct one.

"validated" Do you mean that the number on the card matches what you entered?

Re: Phone says No Service

natcaldwell — Thu, 02 Aug 2018 18:05:31 GMT

Yes. And to ensure the old SIM from the previous provider wasn't put back in.

Re: Phone says No Service

Anonymous — Thu, 02 Aug 2018 18:11:48 GMT

Unfortunately the My Account only shows the last 4 digits in Change SIM. I'm not sure where else to see the SIM # to make sure it's correct.

Re: Phone says No Service

natcaldwell — Thu, 02 Aug 2018 18:09:51 GMT

Phone was activated in store, validated against paperwork provided from store.

Re: Phone says No Service

natcaldwell — Thu, 02 Aug 2018 18:11:37 GMT

Messaged mod team, been waiting over 35 minutes for a response.

Re: Phone says No Service

Anonymous — Thu, 02 Aug 2018 18:14:58 GMT

Replies are claimed to be up to 48 hours but they're having some difficulties right now with a system update.

If someone else did all this then I would certainly look at the number on your card and at least looking at the last 4 digits. Then wait to see if the mods can tell you the full #. Typos can happen all too easily.

But I'll step back.

Re: Phone says No Service

natcaldwell — Thu, 02 Aug 2018 18:17:11 GMT

It was scanned in. It showed service before I got the phone unlocked, after that it stopped showing service. My account can't be set up, as no service on the phone to receive the text.

Thank you though, I appreciate your help.