topic Re: Data useage in Get Support

Data useage

Lolazita — Tue, 04 Jan 2022 23:37:25 GMT

I am showing that I have 792 MB of data left but I have no cellular service. Why?

Re: Data useage

NDesai — Thu, 02 Aug 2018 02:49:33 GMT

@Lolazita If you have no cellular service, are you able to call or text?

Re: Data useage

Lolazita — Thu, 02 Aug 2018 02:54:50 GMT

I can make and receive phone calls but cannot text and cannot use the internet.

Re: Data useage

popping — Thu, 02 Aug 2018 03:26:35 GMT

@Lolazita

Text message are sent and received using the voice channel. Therefore, text message does not need data and cannot be sent by WiFi.

Are you using an iPhone?

If yes, read this thread.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Cannot-text-without-a-data-plan-iPhone/m-p/192477#M15257

Is your PM plan include data?

If yes, you need to setup APN.

https://apn-canada.gishan.net/en

Re: Data useage

Anonymous — Thu, 02 Aug 2018 03:17:37 GMT

@Lolazita wrote:
I can make and receive phone calls but cannot text and cannot use the internet.

Well that's cellular service 🙂

Is this a recent problem? Was it working before some change? Are you subscribed to both of those services? Can you do straight text texting (no picture)? Send? Receive?

etc.

Verify APN settings for data and the MMSC url for texting in data.

Re: Data useage

RobertQc — Thu, 02 Aug 2018 03:31:45 GMT

@Lolazita wrote:
I can make and receive phone calls but cannot text and cannot use the internet.

SMS and MMS? or both?

I ask because MMS specifically requires data