topic Re: No service after changing plan in Get Support

No service after changing plan

pmbhedge — Tue, 04 Jan 2022 23:37:05 GMT

I modified my plan, set to change at renewal date, and after the change went into effect I no longer have service.

I've googled and saw from other posts on here that, apparently, this is a common occurence... it really would be nice to know before, or have some sort of indication that this might happen. Is that too much to ask? (Hint hint dev team, your QA needs work)

What's my next step to get the service I'm paying for?

Thanks...

Re: No service after changing plan

popping — Wed, 01 Aug 2018 17:12:46 GMT

@pmbhedge

Click the following link to send a private message to Community Moderators ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service after changing plan

RobertQc — Wed, 01 Aug 2018 17:13:25 GMT

@pmbhedge

Sorry you are having trouble, only a moderator will be able to access your specific account information. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

Re: No service after changing plan

pmbhedge — Wed, 01 Aug 2018 17:25:33 GMT

My apologies, the issue is autopay failed to work. I didn't get any notification of a failed payment so I didn't check.

I re-entered the exact same credit card info and everything is good now. Makes no sense to me, but at least it's working now...

Re: No service after changing plan

sinoche1 — Thu, 27 Jun 2019 19:24:37 GMT

have an active account and at renewal I changed plan and ever since have no service at all

Re: No service after changing plan

dabr — Thu, 27 Jun 2019 19:27:53 GMT

@sinoche1 wrote:
have an active account and at renewal I changed plan and ever since have no service at all

Try restarting your phone.

How long have you been without service?

Re: No service after changing plan

Triguy — Thu, 27 Jun 2019 19:27:37 GMT

Try the lost phone trick.

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.