topic Phone Number change failure in Get Support

Phone Number change failure

Shaka204 — Tue, 04 Jan 2022 09:43:32 GMT

I can’t change my number. I know the steps, but’s it sending me an error message.

Re: Phone Number change failure

softech — Thu, 30 Dec 2021 20:51:24 GMT

@Shaka204 It could be just browser problem.

try with different browser (Edge/Chrome/Firefox)

or clear the cache, then close all browser windows and relaunch

or Incognito Mode /InPrivate Mode

or try on another computer

Re: Phone Number change failure

esjliv — Thu, 30 Dec 2021 20:51:14 GMT

@Shaka204 wrote:
I can’t change my number. I know the steps, but’s it sending me an error message.

@Shaka204 -

Are you changing your phone number OR SIM number. These are different options you can do on your Self Serve account.

Either case - try logging out, then clear your browser's cache/cookies. Open a tab in incognito mode then go to the Change number or SIM number feature again.

Re: Phone Number change failure

NDesai — Thu, 30 Dec 2021 20:51:38 GMT

@Shaka204 Are you trying to port in your number or choosing one of the new available number? Have you tried using incognito/private browsing mode?

Re: Phone Number change failure

Anonymous — Thu, 30 Dec 2021 21:04:21 GMT

@Shaka204

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

How To Changing Your Number

You can change your phone number up to 4 times every 30 days after you’ve activated. To change go to your Self Serve Account here link, and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is meant by rebooting the device turn off and turn it back on.