topic Re: Does Public Mobile have **** to help? I was on AutoPay. My plan is suspended. in Get Support

I was on AutoPay. My plan is suspended. Please help.

sskuser — Tue, 04 Jan 2022 23:36:23 GMT

2 days ago, I received the text saying that my payment successfully went through. Since today, my phone plan hasn't been working. I was unable to receive any call or messages. When I called *611, I get a message saying that the amount due was $0.

When I checked online, it shows $109 is due. I had to manually make the payment. It is still not working and no phone support as usual.

Please help.

Re: Does Public Mobile have **** to help? I was on AutoPay. My plan is suspended.

NDesai — Tue, 31 Jul 2018 19:46:45 GMT

@sskuser Looks like your renewal failed for some reason. You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Does Public Mobile have balls to help? I was on AutoPay. My plan is suspended.

ShawnC13 — Tue, 31 Jul 2018 19:25:35 GMT

@NDesai wrote:
@sskuser Looks like your renewal failed for some reason. You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:
How can I view my private messages between myself and a Community Moderator?
Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...
If I do need Moderator assistance, what information should I provide?
Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information
In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

This is the users 8 or 9 thread like this at least they had better judgement in the title. I have moved all but one.

Re: Does Public Mobile have balls to help? I was on AutoPay. My plan is suspended.

sskuser — Wed, 01 Aug 2018 00:23:32 GMT

Bump