topic Re: Data not working in Get Support

Data not working

Stovetop_24 — Tue, 04 Jan 2022 23:35:57 GMT

I bought the US Roaming Talk-and-Text add-on and the 1GB of data add-on (the $30 one) before heading down to the states (Texas) on vacation. Now that I'm here, I've tried turning on the data so that I can use Lyft but it's not working. The talk and text works, and I've tried to use other apps on data but it doesn't work for any of them. How do I fix this?

Re: Data not working

Anonymous — Tue, 31 Jul 2018 02:23:13 GMT

@Stovetop_24, Did you have data working in Canada?

Re: Data not working

Stovetop_24 — Tue, 31 Jul 2018 02:27:24 GMT

I did not have any data on my plan before, I got the add-on specifically so I could use Lyft while I was here

Re: Data not working

Effort — Tue, 31 Jul 2018 02:28:12 GMT

@Stovetop_24 wrote:
I bought the US Roaming Talk-and-Text add-on and the 1GB of data add-on (the $30 one) before heading down to the states (Texas) on vacation. Now that I'm here, I've tried turning on the data so that I can use Lyft but it's not working. The talk and text works, and I've tried to use other apps on data but it doesn't work for any of them. How do I fix this?

The $30 1GB is for in Canada only. There is also a US only 1GB for $20. You bought the wrong add-on.

Re: Data not working

Stovetop_24 — Tue, 31 Jul 2018 02:31:34 GMT

Of course I did.

Re: Data not working

Effort — Tue, 31 Jul 2018 02:39:34 GMT

@Stovetop_24 wrote:
Of course I did.

On the bright side, you have 1GB of data when you come back that will carry over month to month and be there when you really need it!

Re: Data not working

Qtips2016 — Tue, 31 Jul 2018 13:21:51 GMT

I think the issue is that OP added Data to his/her cell phone service for the very first time. He/She would probably need to manually add the APN settings which can be found here on this link:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Step by Step APN configuration

Step1:

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

iPhone

Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Re: Data not working

srlawren — Tue, 31 Jul 2018 14:52:52 GMT

@Qtips2016 they may or may not also have an APN issue, but @Effort has identified the main cause of this issue--there is no $30 1GB US Roaming add-on; the $30 1 GB add-on can only be used while in Canada.