topic Help Changing Plan From An Old Plan in Get Support

Help Changing Plan From An Old Plan

oldtimerchangin — Tue, 04 Jan 2022 23:35:51 GMT

I am trying to change my plan from an old outdated plan. It seems like it is not possible to change the plan online. They tell me to call *611 to change the plan, but it seems like there is no way to change the plan by calling. Any advice on changing my plan?

Re: Help Changing Plan From An Old Plan

Anonymous — Tue, 31 Jul 2018 00:52:09 GMT

@oldtimerchangin, is your account currently suspended? If it is, you must contact a moderator in order to get the plan changed. If you are on a legacy plan (a plan from before Jan 27, 2015), you should have access to human phone support using *611.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Help Changing Plan From An Old Plan

oldtimerchangin — Tue, 31 Jul 2018 00:56:51 GMT

Hi thanks for your reply. I will try human phone support in their hours.

Re: Help Changing Plan From An Old Plan

oldtimerchangin — Tue, 31 Jul 2018 02:17:20 GMT

Update: I have changed my plan by using the call center.

Re: Help Changing Plan From An Old Plan

stonechucker — Tue, 31 Jul 2018 02:50:25 GMT

What great plan did you pick?

Re: Help Changing Plan From An Old Plan

oldtimerchangin — Tue, 31 Jul 2018 03:23:58 GMT

I went for the 35$ with 1 GB data. Was about time I changed! My previous plan was identical without data and was costing 33$ after all the price hikes they did to the old plans. Glad I finally took the time to make the change 🙂