topic Re: Ahhh help in Get Support

Ahhh help

Carterdyer8 — Tue, 04 Jan 2022 23:35:47 GMT

I have 45 in my account and can’t activate any plans and even when I go to add more money it’s says card cannot be verified and it’s the same card I always use, even tried another card and same message it’s been 3 days now and no phone

Re: Ahhh help

popping — Tue, 31 Jul 2018 00:10:12 GMT

@Carterdyer8

Click the following link to send a private message to Community Moderators ask for help.
Please include your phone number, email address, your PIN, address with postal code to confirm that you are the owner of your account.

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ahhh help

Carterdyer8 — Tue, 31 Jul 2018 00:21:06 GMT

Cool thanks I sent a message hopefully it can be fixed, I’ve been with them for a few months and no issues and hoping it can be a simple fix thanks for the reply, I’ll keep you updated

Re: Ahhh help

will13am — Tue, 31 Jul 2018 00:52:56 GMT

@Carterdyer8, sometimes clearing browser cache or using incognito mode can overcome problems with adding a credit card. By chance is an apartment number involved here? If so, skip the apartment number. Putting it in causes failure. This knowledge base post covers the tips and tricks I mentioned here.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Re: Ahhh help

Carterdyer8 — Tue, 31 Jul 2018 00:53:11 GMT

@popping wrote:
@Carterdyer8
Click the following link to send a private message to Community Moderators ask for help.
Please include your phone number, email address, your PIN, address with postal code to confirm that you are the owner of your account.

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I got it working my bank actually updated my new address and I forgot so I had to change the address on my payment info

Re: Ahhh help

Carterdyer8 — Tue, 31 Jul 2018 00:54:46 GMT

So 3 days no phone on my own stupidity lmao oh well works now and thanks for the replies guys

Re: Ahhh help

popping — Tue, 31 Jul 2018 01:39:13 GMT

@Carterdyer8 Treat this as learning experience. When you have problem with PM service, ask your question right away OR send a private message to mod.