topic Re: Data add on not activating in Get Support

Data add on not activating

wisdom114 — Tue, 04 Jan 2022 23:35:03 GMT

Hi, I purchased a data add on of $10 for 200mb. I purchased it yesterday and my data is still not working. Is there something else I have to do after purchasing the add on? Please help.

Also when I go to my add on page I get this error

"It looks like something went wrong, but don’t panic."

Re: Data add on not activating

MacMe — Mon, 30 Jul 2018 11:31:20 GMT

Yes, you need to modify your APN settings:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Also make sure you purchased the add-on and not just added money to your account:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Just try going to the add-on page again (or a few times) and the error should disappear.

Re: Data add on not activating

ShawnC13 — Mon, 30 Jul 2018 13:35:44 GMT

@wisdom114 wrote:
Hi, I purchased a data add on of $10 for 200mb. I purchased it yesterday and my data is still not working. Is there something else I have to do after purchasing the add on? Please help.

Also when I go to my add on page I get this error
"It looks like something went wrong, but don’t panic."

Purchasing an addon is a two step process. The first time you "purchase" the addon the moeny actually just goes into Available Funds. You will then need to go in and "re-purchase" your addon. If you are at your Overview page in Self serve you should either see that amount of your addon in Available funds or the addon listed in the addon section.

Re: Data add on not activating

wisdom114 — Mon, 30 Jul 2018 13:43:00 GMT

Thanks. You were right it is a two part process. The first time I just added money to my account. I did not know about the second step. So I did the second step and bought the actually addon but my data is not working. I looked at the APN setting and it was correct but my data is still not working

Re: Data add on not activating

MacMe — Mon, 30 Jul 2018 15:06:26 GMT

What phone are you using?

Re: Data add on not activating

wisdom114 — Mon, 30 Jul 2018 15:10:46 GMT

Samsung S5

Re: Data add on not activating

wisdom114 — Mon, 30 Jul 2018 15:11:50 GMT

Nevermind. It started to work. I guess it need some time. Thanks everyone.

Re: Data add on not activating

pakmode — Mon, 30 Jul 2018 15:25:29 GMT

Good to hear OP.