topic [FIXED] Sim# Invalid while creating account in Get Support

[FIXED] Sim# Invalid while creating account

Optical24 — Tue, 04 Jan 2022 23:34:56 GMT

Hello,

So my friend was almost finished setting up an account, but she had to go back to fix a mistake on her address. So when I re-click the "continue" button it appears her sim card is now "invalid" (her sim card was invalid the first time). She has yet to complete the account setup and now she's stuck on the account setup page.

Update: I closed the page and started a new account setup, its valid now.

Re: Sim# Invalid while creating account

NDesai — Mon, 30 Jul 2018 04:01:55 GMT

@Optical24 Check if she was charged or not. If the sim was not used before, may be the activation partially went through. In this case, payment was probably taken. If not, you might want to reach out to the Moderator_Team and they will investigate the issue.

Re: Sim# Invalid while creating account

passiveegg — Mon, 30 Jul 2018 04:00:59 GMT

You should message the moderator team in regards to that with the sim number, and is there service on the simcard at the moment?

Re: Sim# Invalid while creating account

Anonymous — Mon, 30 Jul 2018 04:03:21 GMT

From a brief read of the million threads about invalid sim's...it seems maybe using a different browser or incognito mode gets it going. If service hasn't been paid for yet then it wouldn't be in the system yet.

Re: Sim# Invalid while creating account

popping — Mon, 30 Jul 2018 04:05:05 GMT

IIRC, when I create my account 2 days ago, if you are the final stage of the activation, I got a warning about starting over again if I was going back that far back.

Her SIM card may already activated somehow(just guessing) to get the SIM# invalid.

Did she received an email about activation?

If yes, use the email info to register for the online account.

Re: [FIXED] Sim# Invalid while creating account

Optical24 — Mon, 30 Jul 2018 04:21:36 GMT

Thank you everyone for replying. Everything is ok now, the original post has been updated.