topic "Sorry you need a talk plan" Message while trying to make phone call to specific number in Get Support

"Sorry you need a talk plan" Message while trying to make phone call to specific number

Balcherino — Tue, 04 Jan 2022 23:34:38 GMT

Hi there.

I'm trying to call a specific number and I'm getting a message saying I don't have talk on my plan. I know I do.

Calling other numbers seems to work. I was able to ring my Dad. Just not this number

Thanks

Re: "Sorry you need a talk plan" Message while trying to make phone call to specific numbe

will13am — Sun, 29 Jul 2018 11:46:58 GMT

@Balcherino, is this a new account? Is the problem number involving a different area code? There's a possibility that the account may not have properly provisioned. If that is the case you will need to reach out to the moderator team for assistance. The moderator team can be reached via private message using this link. Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: "Sorry you need a talk plan" Message while trying to make phone call to specific numbe

dna2016 — Sun, 29 Jul 2018 13:51:21 GMT

@Balcherino, i have a feeling you have province wide calling and the number you're trying to call is a difference provincial number. If this is the case then you'll need to get Canada wide calling plan.

Re: "Sorry you need a talk plan" Message while trying to make phone call to specific numbe

paulb1 — Sun, 29 Jul 2018 14:48:48 GMT

I also received that error message when I tried to phone an International number. So it would appear that you need to upgrade to either phone international or canada wide. Or, were you in a different province while making the call?

Re: "Sorry you need a talk plan" Message while trying to make phone call to specific numbe

Balcherino — Sun, 29 Jul 2018 18:51:04 GMT

No. Account is over a year old. I think it was a different area code, but it's in the same province from me. I have canada wide calling

Re: "Sorry you need a talk plan" Message while trying to make phone call to specific numbe

Balcherino — Sun, 29 Jul 2018 18:51:39 GMT

I have Canada wide calling, and the number I was calling was in the same province as me ^_^