topic Re: login online in Get Support

login online

mrmas78 — Tue, 04 Jan 2022 23:34:26 GMT

i cannot login my online account. i tried to reset my password but still have a problem.

Re: login online

Dunkman — Sat, 28 Jul 2018 19:24:30 GMT

Unfortunately, the password reset feature has not worked for awhile. You will need to contact moderator.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: login online

Effort — Sat, 28 Jul 2018 19:25:42 GMT

@mrmas78 wrote:
i cannot login my online account. i tried to reset my password but still have a problem.

With the ongoing weekend sale, the servers are getting hammered. You might need to just wait until off peak times until you're able to login to your account.

Re: login online

NDesai — Sat, 28 Jul 2018 19:38:46 GMT

@Effort wrote:
@mrmas78 wrote:
i cannot login my online account. i tried to reset my password but still have a problem.
With the ongoing weekend sale, the servers are getting hammered. You might need to just wait until off peak times until you're able to login to your account.

Self-serve is working just fine. Yes, its a bit slow, but works fine if you know your password.

OP likely not entering the correct password. And the reset password feature is broken atm. Only way to change the password is by sending a PM to moderator team.

Re: login online

CS_Agent — Sat, 28 Jul 2018 20:08:41 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just click on "Sign In" then fill the information. If you don't remember your password click on "Forgot username or password?", knowing that this password is different from the one to log into your account.

Re: login online

amjadllc1 — Fri, 06 Sep 2019 04:50:15 GMT

Hey sir.

My self online account doesn't work

My email xxxxxxxxxxxx

My phone number xxxxxxxxxxx

Pls help me thanks

If you contact me this number xxxxxxx

My temporary password self online account

xxxxxxxxxxx

edited by computergeek541: removed personal information

Re: login online

dabr — Fri, 06 Sep 2019 00:41:25 GMT

@amjadllc1 You're on a public forum please remove all your personal info from your post, click on the 3 dots top right of your post to edit.

If you're having problems logging into your account, you may have to wait an hour or you can try incognito mode or another browser.

Re: login online

veronica5980 — Thu, 07 Nov 2019 23:06:58 GMT

My account is locked how can i unlock it?...I cannot set up auto pay !!!

Re: login online

dabr — Thu, 07 Nov 2019 23:10:56 GMT

@veronica5980 wrote:
My account is locked how can i unlock it?...I cannot set up auto pay !!!

Wait one hour before retrying because if you try too many times the account does get locked.

You can also try clearing your cache and cookies. Also try using a different browser and incognito mode.

Re: login online

GinYVR — Thu, 07 Nov 2019 23:31:32 GMT

@veronica5980What is your exact error message? Different messages means different things.

Re: login online

farzanehalikhan — Mon, 20 Apr 2020 19:13:28 GMT

Hello

My phone is suspended how can I paymeant for autopay and change plan?

Re: login online

dabr — Mon, 20 Apr 2020 19:21:54 GMT

@farzanehalikhan wrote:
Hello
My phone is suspended how can I paymeant for autopay and change plan?

@farzanehalikhan You can dial 611 and pay either with registered CC on account, or use a voucher purchased from retailer, gas or convenience stores.

You can change plans by logging into your account and select Change Plan right hand side of My Plan near the top of the overview page.