Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

chadwickv2 — Tue, 04 Jan 2022 23:34:24 GMT

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Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

F9ne — Sat, 28 Jul 2018 18:27:41 GMT

Don't put your private info up on here.

It can be dangerous!

Send a PM to a moderator here

Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

ShawnC13 — Sat, 28 Jul 2018 18:46:25 GMT

@chadwickv2 wrote:
@CS_Agent
I purchased a sim and started an account with Public Moblie YESTERDAY and requested to port my number over from Koodo. I have been unreachable ever since. It took about five hours before my public mobile sim was able to make calls, but that's all it can do. I cannot receive calls or text. If I send a text, they do not get it. If a person calls my number, they get a message: "you have reached a number that is not equiped for incoming service", and NO option for voice mail. If they text me, I do not get it. If I call someone, I show up as a PRIVATE NUMBER, even if my number is in their contacts. PLEASE PLEASE PLEASE HELP!

I DO NOT HAVE AN ALTERNATE PHONE NUMBER

REMOVED PRIVATE INFO

Also, I believe I am entitled to receive the flash sale that is on your website to get my first 30 days for $0, since I still don’t have a working account.
Delete

First of all this is a public forum so I removed yoru account information. Sounds like you have a stuck port. You will need to private message the moderators. Where did you activate your line. If it was at a retail location you will receive a credit equal to your plan amount for your second month of service within 72 hours. If you activated at home and had a referral number you will get the $25 credit within 72 hours.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number

4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

chadwickv2 — Sat, 28 Jul 2018 18:36:46 GMT

This was a private message. No response from anyone.

Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

ShawnC13 — Sat, 28 Jul 2018 18:41:22 GMT

@chadwickv2 wrote:
This was a private message. No response from anyone.

Yes service times during normal work load is 2-4 hours, but during higher work load times like now with all the promos running and issues arising times can be up to 48 hours for a response

topic Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP! in Get Support

Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

Re: Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!