topic Re: 2504:Your balance is too low in Get Support

2504:Your balance is too low

rkresnik — Tue, 04 Jan 2022 23:33:33 GMT

Hello there

When I switched my plan with Public Mobile to receive more data I instantly started to receive an error when sending MMS messages, stating that MMS is not supported/server error, and then receiving messages sent from the other person, with the text reading "2504:Your balance is too low"....

I've tried adjusting my APN settings and even used the additional APN settings suggested in this forum but I receive a picture or two and then get those warning messages again. I think something may not have been added correctly to my account since switching plans and I was hoping that a moderator could look into this.

Re: 2504:Your balance is too low

wetcoaster — Thu, 26 Jul 2018 21:42:17 GMT

Check out the solution of this thread: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/MMS-error/m-p/257048

Re: 2504:Your balance is too low

rkresnik — Fri, 27 Jul 2018 02:37:24 GMT

I was helping the person on that thread. Doesn't seem to be resolved or is just fixed temporarily