topic Re: SIM card PIN number in Get Support

Re: SIM card PIN number

Domgodess — Tue, 04 Jan 2022 10:09:24 GMT

I accidentally changed my SIM PUK (PIN) and I am locked out of my phone. Can you help me please?

Re: SIM card PIN number

Anonymous — Fri, 19 Nov 2021 19:29:58 GMT

@Domgodess wrote:
I accidentally changed my SIM PUK (PIN) and I am locked out of my phone. Can you help me please?

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Re: SIM card PIN number

BlueB — Fri, 19 Nov 2021 20:34:02 GMT

@Domgodess

Oops, sorry to hear that. We've all done silly things sometimes but hopefully you get back in soon. I'd agree that you can try and get this from Public Mobile by contacting staff directly - open a ticket through the SIMon chatbot (chat bubble, lower-right corner) so they can look directly into your account for this.

If you're not able to access any services, one idea is to suspend your service until you get back in. However, the CS staff here are usually pretty quick so hopefully it won't take lon.

On a similar note, you've replied to an old thread. In the future, I'd recommend starting a new thread so we can focus on helping your problem instead of getting mixed in with others. 🙂

Re: SIM card PIN number

softech — Fri, 19 Nov 2021 20:41:31 GMT

@Domgodess no worry, at least this is something PM could help. Open a ticket using Chabot:

start by typing SIM PUK, then click Sim card PUK and then click Contact Us, finally click Click here to submit a ticket

you will then directed to another page finish the process

Re: SIM card PIN number

computergeek541 — Sat, 20 Nov 2021 04:44:04 GMT

@Domgodess wrote:
I accidentally changed my SIM PUK (PIN) and I am locked out of my phone. Can you help me please?

Not long ago, Public Mobile provided a free additional SIM card to anyone who ordered from this website. if you can't wait for the CSA's response, changing to a new SIM card will bypass this issue.

Re: SIM card PIN number

softech — Sat, 20 Nov 2021 04:42:55 GMT

@computergeek541 wrote:
@Domgodess wrote:
I accidentally changed my SIM PUK (PIN) and I am locked out of my phone. Can you help me please?
Not long ago, Public Mobile provided a free additional SIM card to anyone who order from this website. if you can't wait for the CSA's response, changing to a new SIM card will bypass this issue.

PM should give us all an extra SIM.. afterall, it doesn't cost them much.

the other day I received a WinBack letter from Rogers. They include the SIM card in the letter already