topic Cannot Use Internet in Get Support

Cannot Use Internet

lectrolife — Tue, 04 Jan 2022 23:33:11 GMT

Hello, I just got a new sim card and service. Calls and text messages work, but I cannot connect to the internet. I have plenty of data and data is enabled on the phone. I need to get public mobile to reset my data. How can I do this? Please help!

Re: Cannot Use Internet

ShawnC13 — Thu, 26 Jul 2018 17:20:36 GMT

@lectrolife wrote:
Hello, I just got a new sim card and service. Calls and text messages work, but I cannot connect to the internet. I have plenty of data and data is enabled on the phone. I need to get public mobile to reset my data. How can I do this? Please help!

SO this is a new service for you? What ype of phone are you using and did you make sure your APN settings are correct. Here is a great site to verify your APN settings https://apn-canada.gishan.net/en

Re: Cannot Use Internet

pakmode — Thu, 26 Jul 2018 17:30:51 GMT

^ This.

Re: Cannot Use Internet

lectrolife — Thu, 26 Jul 2018 18:19:26 GMT

Hi yes this is a new service from Public Mobile. Again only the internet does not work. I double checked all the APN settings with the website you sent and everything is correct. The phone I have is Huawei Y3 II (LUA-L22). Does it only work on 3G?

Re: Cannot Use Internet

ShawnC13 — Thu, 26 Jul 2018 19:19:58 GMT

@lectrolife wrote:
Hi yes this is a new service from Public Mobile. Again only the internet does not work. I double checked all the APN settings with the website you sent and everything is correct. The phone I have is Huawei Y3 II (LUA-L22). Does it only work on 3G?

Looks like you are going to have to set yoru phone up to connect to 3G network as it isn't compatible for LTE

Re: Cannot Use Internet

lectrolife — Thu, 26 Jul 2018 19:36:55 GMT

how do I set it up for 3g?

Re: Cannot Use Internet

MacMe — Thu, 26 Jul 2018 20:17:05 GMT

@lectrolife wrote:
how do I set it up for 3g?

It might be different for your phone, but if you go into your phone settings, look for Wireless & Networks and then Cellular Network settings, change the Preferred network type to 3G.