topic Re: Porting number over in Get Support

Porting number over

CharlesPM — Tue, 04 Jan 2022 23:33:04 GMT

Hi, I sent Mod a private message to port number in and I didn't receive any response.

I tried Self-Serve / Plans and add-on, it gives Generic Error.

Any Mod online and can help me?

Thanks

Re: Porting number over

will13am — Thu, 26 Jul 2018 15:16:03 GMT

@CharlesPM, how long has it been since you messaged them. Your message goes to a queue and it can take 1-2 hours for a response generally. With so many promos going on right now, they could be a little busier than normal. Many customers who experience self serve issues have reported that clearing browser cache or using incognito mode can overcome problems. Of course, make sure your browser is up to date. Give these strategies a try while you wait for a response from the moderator team.

Re: Porting number over

CharlesPM — Thu, 26 Jul 2018 15:16:34 GMT

@will13am, Thank you for your reply. I sent the message an hour ago. Guess I just wait.

Re: Porting number over

pakmode — Thu, 26 Jul 2018 15:38:37 GMT

Yeah, give them a few hours to get everything straightened out for you.

The porting process has been nothing than smooth for me.

Re: Porting number over

CharlesPM — Thu, 26 Jul 2018 17:09:52 GMT

I finally get access to self serve / Plans and add-on, and successfully port the number in.

Also received Mod's response suggesting the same thing.

Thank you all ! @pakmode @will13am @CS_Agent Amine

Re: Porting number over

Anthonyangel14 — Thu, 26 Jul 2018 22:04:08 GMT

Re: Porting number over

Anthonyangel14 — Thu, 26 Jul 2018 22:07:29 GMT

I have just recently started with Public Mobile. The email that was put down for my account is right but the first letter is a capital. If I create new account again. Would the number I chose transfer over?

Re: Porting number over

Anonymous — Thu, 26 Jul 2018 22:12:17 GMT

@Anthonyangel14, if you already have an account do not create another one. more importantly, the case of your email address is almost never important. Upper case, lower case, mixed case, the email servers generally have no issue with it. If it concerns you, send a private message to the moderator team and ask them to update it.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Porting number over

Anthonyangel14 — Thu, 26 Jul 2018 22:30:59 GMT

Thank you. I have contacted a moderator. Waiting for response. It's the fact I haven't received an email yet.

Re: Porting number over

srlawren — Thu, 26 Jul 2018 22:38:10 GMT

@Anthonyangel14 wrote:
Thank you. I have contacted a moderator. Waiting for response. It's the fact I haven't received an email yet.

@Anthonyangel14 email addresses are not case-sensitive. There's nothing to worry about here, just leave it as it is.