topic Re: Timeout error when setup autopay during activation in Get Support

Timeout error when setup autopay during activation

ksun — Tue, 04 Jan 2022 23:32:54 GMT

Hi All,

This is my first post here.

During activation process (porting existing phone number over to PM), after I clicked on autopay confirmation button, timeout page displayed right away and activation process was terminated. I can't log in using account email and password. And I doubt the porting process has started.

Can someone help me?

Thanks very much.

Re: Timeout error when setup autopay during activation

NDesai — Thu, 26 Jul 2018 06:21:09 GMT

Hi @ksun,

First, make sure you did not get charged for the unsuccessful activation(s). If you did not get charged, try again using incognito/private browsing mode or try another browser.

Porting a number is a completed process, so it is best to choose a new number first during activation. After you activate and verify the service, you can request to port in your number directly from your account.

Good Luck!

Re: Timeout error when setup autopay during activation

CS_Agent — Thu, 26 Jul 2018 16:24:55 GMT

Hey @ksun, please reply to the private message I sent you so we can better investigate.

Thank you!

Aïssata