topic How to switch to public Mobile in Get Support

How to switch to public Mobile

Johnboy1966 — Tue, 04 Jan 2022 23:32:51 GMT

I am currently with koodo prepaid I was wondering how do I switch

Re: How to switch to public Mobile

MacMe — Thu, 26 Jul 2018 00:39:25 GMT

This link should help you:

https://www.publicmobile.ca/en/on/get-started

After you buy your SIM card and activate it, you can select the plan you want and then port your number over.

Re: How to switch to public Mobile

srlawren — Thu, 26 Jul 2018 00:48:51 GMT

@MacMe those instructions only work for Koodo post-paid accounts.

@Johnboy1966 is your Koodo account pre-paid, or post-paid? If it's post-paid, please follow what @MacMe has said. If it's pre-paid, please send a private message to the moderator team to ask them to port your number over. Here's the details in case you need them:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue [or request], please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: How to switch to public Mobile

JL9 — Thu, 26 Jul 2018 05:16:53 GMT

Looks like it is post paid.

@Johnboy1966 I was a koodo prepaid customer previously and ported that number over to PM almost 2 years ago. Best decision I could have made.

It's fairly easy once you have the sim card. I just did step by step through the self serve account. The only issue for me was the porting of the number took longer than the average time so I had the initial number given me by PM until then.

Otherwise went off without a hitch immediately.

Welcome to the team 😉