topic PORTING MY NUMBER OVER!!! in Get Support

PORTING MY NUMBER OVER!!!

tonypro99 — Tue, 04 Jan 2022 23:32:49 GMT

I HAVE REQUESTED FOR HELP NOW 2 DAYS I CAN'T RECEIVE CALLS ON MY PHONE AND REQUESTED THE NUMBER BE PORTED OVER AND IT WOULD ONLY TAKE 3 HOURS BUT ITS BEEN 48 HOURS NOW!!! I SENT ALL THE INFORMATION YOU REQUESTED BUT SEEMS LIKE NO ONE IS DOING ANYTHING!!!

Re: PORTING MY NUMBER OVER!!!

srlawren — Thu, 26 Jul 2018 00:47:27 GMT

@tonypro99 first of all, please find the caps lock button on your keyboard. I know you're frustrated but the all-caps is really hard on the eyes.

Questions:

1) Are you porting from another mobile provider, a home-phone, or a VoIP service?

2) How did you reach out for help? Was it via private message to the moderator team?

3) Have you checked your private messages inbox to make sure you haven't missed a reply from the @CS_Agent?

Re: PORTING MY NUMBER OVER!!!

mimmo — Thu, 26 Jul 2018 00:51:15 GMT

@tonypro99 wrote:
I HAVE REQUESTED FOR HELP NOW 2 DAYS I CAN'T RECEIVE CALLS ON MY PHONE AND REQUESTED THE NUMBER BE PORTED OVER AND IT WOULD ONLY TAKE 3 HOURS BUT ITS BEEN 48 HOURS NOW!!! I SENT ALL THE INFORMATION YOU REQUESTED BUT SEEMS LIKE NO ONE IS DOING ANYTHING!!!

Hey @tonypro99 sorry to hear about your porting issue. your old sim should still work while the you have a stuck port.

It shouldn't take this long to get your issue solved once you sumbit a private message.

tagging @CS_Agent incase they are still around.

Re: PORTING MY NUMBER OVER!!!

tonypro99 — Thu, 26 Jul 2018 01:03:55 GMT

Yes I am frustrated and yes I have been messaging the support team for the last 2 days now just really weird as I have never had this issue before.

Re: PORTING MY NUMBER OVER!!!

Shaheer — Thu, 26 Jul 2018 01:59:10 GMT

Hey man, I don't know where you're porting from but since you are asking the mods to port your number, I assume you're porting from Koodo/PM because I don't think you need mod assistance if it's from any other service provider.

If you are, you don't need to wait for the mods to port your number. Assuming you have your self-serve account set up, follow these steps:

1. Login to Self-Serve

2. Go to Plan and Add-Ons > Change Phone Number

3. Click "Transfer a wireless or wireline number from Public Mobile or another provider"

4. Enter your number and click "Check Eligibility"

5. Click the "I am authorized to transfer this phone number" before you do anything else.

6. Fill in the box to the best of your availability.

7. Click Submit and wait (don't press anything else until everything is clear).

This should port your number over without any mod assistance assuming it's from Koodo/PM. If it's not, try doing it anyways, it might work, you never know.

Hope your issue gets resolved, I know this stuff can be frustrating.

Re: PORTING MY NUMBER OVER!!!

CS_Agent — Thu, 26 Jul 2018 14:48:47 GMT

Good morning @tonypro99, I'm sorry to read about your port issue. I've checked the details and sent you a private message. Please get back to me with the requested information for further assistance.

Thank you 🙂

Aïssata

Re: PORTING MY NUMBER OVER!!!

tonypro99 — Thu, 26 Jul 2018 19:22:05 GMT

I sent the information back could I get an answer back on what's happening thanks!

Re: PORTING MY NUMBER OVER!!!

CS_Agent — Thu, 26 Jul 2018 19:31:28 GMT

Hey Tonypro99, please check your inbox. I've already replied to your message.

Thank you!

Aïssata