topic Re: Issue with porting a number to public mobile in Get Support

Issue with porting a number to public mobile

Boj1234 — Tue, 04 Jan 2022 23:32:21 GMT

I set up my new Public Mobile SIM and ported in a number from Fido. I got a text message saying port completed successfully. When I place an out going call the new number shows up as the number that I am calling from. When I called my cell phone I get the following message, "this cellular number you have called is not assigned".

Looking for help, thanks.

Re: Issue with porting a number to public mobile

smp99 — Wed, 25 Jul 2018 10:58:01 GMT

Hi @Boj1234

Another thing to test is SMS text, both send receive.

How long ago did you start the port and when did you get the message about port completed? If it has been more than 12 hours then you may have a stuck port.

To resolve this issue you will need to send a private message to the moderator team. They are available 7 day/weeks but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.

Re: Issue with porting a number to public mobile

PJC — Wed, 25 Jul 2018 11:30:54 GMT

Sounds like something went wrong in the potting process. You will have to message the mods to have them fix it for you on the backend.

Re: Issue with porting a number to public mobile

dna2016 — Wed, 25 Jul 2018 12:37:08 GMT

@Boj1234 might have to give it a little bit of time., sometimes if you try calling your number immediately you're not giving the system enough time to complete the full change over. But if you got the successful port text then everything should work fairly soon. Sometimes it can take a couple hours for all the features to work. Sometimes I see it work in just 10 minutes, and other times I see it take a few hours. If you are still having issues after about 4 hours then there may have been a porting issue, and you can touch base with a MOD @CS_Agent. They can redo the port again.

Re: Issue with porting a number to public mobile

ShawnC13 — Wed, 25 Jul 2018 13:52:35 GMT

@smp99 wrote:
Hi @Boj1234

Another thing to test is SMS text, both send receive.

How long ago did you start the port and when did you get the message about port completed? If it has been more than 12 hours then you may have a stuck port.

To resolve this issue you will need to send a private message to the moderator team. They are available 7 day/weeks but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.

I agree with this post about the texts trial as well, except I wouldn't wait for 12 hours to pass before contacting mods 4 hours and it will need to be looked into.

Re: Issue with porting a number to public mobile

itimjob — Wed, 25 Jul 2018 14:02:08 GMT

make sure you send all information at once so you dont need to wait too long to get your problem fixed :), mine was fixed within less than 24 hr.