topic Re: Data ran out for the month in Get Support

Data ran out for the month

siuolly — Tue, 04 Jan 2022 23:32:04 GMT

My data ran out for the month and I have addon data around 300MB left. However, the data was not automatically activate instead, I have NO data signal. Hope I don't have to do this everytime data usage exceed. That's why I purchase the addon to avoid such issue and now it doesn't work.

Re: Data ran out for the month

will13am — Tue, 24 Jul 2018 20:56:34 GMT

@siuolly, are you saying that you have a data add-on that you think still has 300 MB of usage left. I suggest that you check the overview page of your account. If the add-on is all used up, you will not see it there. If it is not used up, you will see the amount of usage. It is a quirk of the system to not display data when it is all consumed. BTW, one option to restore data ahead of a renewal is to renew early, which is something the moderator team can do for you. The moderator team can be reached via private message using this link. Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Data ran out for the month

siuolly — Tue, 24 Jul 2018 21:22:26 GMT

I checked and it said still have 300 mb left. Also added another 2gb and still no LTE data atm.

Re: Data ran out for the month

Dunkman — Wed, 25 Jul 2018 05:08:23 GMT

Have you tried re-booting your phone?

If still issues, as stated above, need to contact moderator.

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