topic Re: Dropped Calls in Get Support

Dropped Calls

atkwai — Tue, 04 Jan 2022 23:31:59 GMT

Hello,

I don't usually use the voice call option too much on my phone. And I never really had any issue with drop calls before, but today when I was on the phone with the warranty department of Dyson Canada my call was dropped.

Originally, I thought their agent had accidently ended the call. Since I have never experienced dropped calls before on this phone (OnePlus 6) and with public mobile. But after I called back it happened twice more, a total of 3 dropped call within the hour. (calls were made between 2:30pm to 4:00pm EDT on July 24)

Is there some thing happening on the network? I would like to have this resolved and not experience dropped calls in the future.

I was making the calls on the 2nd floor of my house, which never had reception problems before.

Re: Dropped Calls

will13am — Tue, 24 Jul 2018 20:34:59 GMT

If there are any network concerns, I always refer to the outage map.

http://canadianoutages.com/status/telus/map/

Re: Dropped Calls

Acekiller — Tue, 24 Jul 2018 20:36:26 GMT

another user is complaining as well

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Cell-not-working/m-p/256304/highlight/false#M30154

looks like a network issue!

Re: Dropped Calls

anarp88 — Tue, 24 Jul 2018 20:38:48 GMT

I was on a phone interview and the call was dropped *5* times! Has never happened before and of course once the interview was over, I called a friend and no issues for the 15 mintues I was chatting for!!!

Re: Dropped Calls

Anonymous — Tue, 24 Jul 2018 21:33:29 GMT

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

Re: Dropped Calls

stonechucker — Tue, 24 Jul 2018 21:36:06 GMT

Once again @Anonymous, a completely useless response to an issue.

Re: Dropped Calls

daredogg — Tue, 24 Jul 2018 21:49:05 GMT

I've had my call drop 5 times same conversation from BC to Ontario over the last hour.... annoying!

Re: Dropped Calls

Anonymous — Tue, 24 Jul 2018 21:59:20 GMT

to @stonechucker you are genius fix it

Re: Dropped Calls

stonechucker — Tue, 24 Jul 2018 22:10:24 GMT

@Anonymous, instead of just pasting your macro in every time, why don’t you try to explain what might be needed to be done, or offer a useful point or tip?

Hour standard issue, run of the mill, boiler plate canned responses do nothing on a regular basis, other than just taking up space.

Re: Dropped Calls

luke11992 — Tue, 24 Jul 2018 22:15:42 GMT

Hmmm weird. I was on some calls today (Ontario) and had no issues. In these scenarios it would be nice if PM were to implement wifi calling, but alas

Re: Dropped Calls

JelloConspiracy — Tue, 24 Jul 2018 23:57:18 GMT

Experienced the same thing this afternoon at about 12:00 p.m. PDT here in Vancouver.

Incoming and outgoing calls within and outside the Telus network were dropped within a few seconds or a few minutes.

I've never experienced this with the other largest telecom company. Rather annoying.

Re: Dropped Calls

Anonymous — Wed, 25 Jul 2018 02:30:54 GMT

@stonechucker wrote:
@Anonymous, instead of just pasting your macro in every time, why don’t you try to explain what might be needed to be done, or offer a useful point or tip?

Hour standard issue, run of the mill, boiler plate canned responses do nothing on a regular basis, other than just taking up space.

I just wish he'd fix the typos in his "standard issue, run of the mill, boiler plate canned responses". I'm fine with there use but if you're gonna can a typical response then make it right. It's distracting to read.

Re: Dropped Calls

daredogg — Wed, 25 Jul 2018 17:08:34 GMT

@Anonymous I agree with @stonechucker that there's no place for a "contact a moderator" auto response. Either take the time to try to help, or don't. Even if the solution is to contact the mods, provide at least a one liner as to why you think that. Hopefully users like @Anonymous will grow bored of padding their stats and actually start helping (or leave the forums). Not picking a fight with you S--S, but you know you can do better...

Re: Dropped Calls

stonechucker — Wed, 25 Jul 2018 22:41:08 GMT

Re: Dropped Calls

daredogg — Wed, 25 Jul 2018 17:53:30 GMT

@stonechucker wrote:
@Anonymous, I'm sorry my typing is a problem for you. When you have bad vision and can't double check everything, let me know how it goes for you.

I think @stonechucker they were referring to S--S... and not you...

Re: Dropped Calls

Anonymous — Wed, 25 Jul 2018 19:59:21 GMT

Whoa @stonechucker! @daredogg is right. I was referring to ss. I can well imagine I won't always be perfect in my typing and I almost never call out people for that exact reason. It's the canned responses that c'm'on really oughta be correct.

Like I said, I don't have a problem with canned responses as long as they're relevant. Sometimes that guy just throws out that canned response and it's like...no you don't

Re: Dropped Calls

stonechucker — Wed, 25 Jul 2018 22:39:28 GMT

@Anonymous, my apologies. I revoke my comments.

Re: Dropped Calls

updatehelenasap — Tue, 30 Apr 2019 22:01:42 GMT

I also have the same issue. It keeps on dropping more than 5 times. So I used my dad's phone instead (Rogers). I sent a private message to the moderator team for a solution.

Re: Dropped Calls

oxenhamrw — Wed, 08 May 2019 00:00:42 GMT

As of May 7/19 dropped calls are still occurring from the North Oakanagan area of BC. Four dropped calls in succession to a Toronto 647 area code. At approximately 2:45pm to 3pm PST,

Tuesday, May 7.

Re: Dropped Calls

mh1983 — Fri, 12 Jul 2019 18:04:44 GMT

I experienced two dropped calls yesterday, both at the 53 min mark. Posted about it here: https://productioncommunity.publicmobile.ca/t5/Discussions/Dropped-calls-yesterday/m-p/393843