topic Cell not working in Get Support

Cell not working

MF — Tue, 04 Jan 2022 23:31:57 GMT

I've tried to reboot my phone and checked my account and settings, but calls disconnect shortly after they go through. I can't even call voicemail. LTE is fine, however. Are there any service interruptions? I need my talk back.

Thanks

Re: Cell not working

NDesai — Tue, 24 Jul 2018 20:05:16 GMT

@MF What plan are you on? Do you see the same plan on your account listed as Active? Have you tried your sim in any other unlocked phone?

Re: Cell not working

MF — Tue, 24 Jul 2018 20:17:44 GMT

I've been with public mobile for ages. I'm on the 12gb for $120. My next payment is due on Aug 01.

Also this just began 2 hours ago. Before that, talk was fine. I haven't ever had this problem before today. I'm on an iPhone 6s plus running the latest OS.

Re: Cell not working

Acekiller — Tue, 24 Jul 2018 20:35:37 GMT

sounds like a temporarily network issue?

did you try with another phone?

Re: Cell not working

will13am — Tue, 24 Jul 2018 20:36:40 GMT

I just replied to another post where call drops were being reported. I wonder if there is something wrong at the network level. Try checking the outage map for any anomalies.

http://canadianoutages.com/status/telus/map/

Re: Cell not working

Acekiller — Tue, 24 Jul 2018 20:36:57 GMT

another user is reporting the same thing

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Dropped-Calls/m-p/256308/highlight/false#M19958

Re: Cell not working

MF — Tue, 24 Jul 2018 20:38:50 GMT

Okay folks, things seem back to normal (more or less). I can't seem to delete voicemail, but I'll give it time and hopefully it will sort itself out. Thanks for the suggestions and quick response, Oracles.

Re: Cell not working

MF — Tue, 24 Jul 2018 20:47:19 GMT

Wow, look at all these responses. I love this community! Thanks everyone

I do indeed see some outages in the GTA. I did check it a while ago (before I posted) and it wasn't showing anything. I even checked the community to see if there was anyone reporting service issues. Of course there weren't at the time. Go figure...

Re: Cell not working

will13am — Tue, 24 Jul 2018 20:53:26 GMT

@MF wrote:
Wow, look at all these responses. I love this community! Thanks everyone
I do indeed see some outages in the GTA. I did check it a while ago (before I posted) and it wasn't showing anything. I even checked the community to see if there was anyone reporting service issues. Of course there weren't at the time. Go figure...

The good thing about network outages, if there is such a thing, is that it doesn't go unnoticed for long. Due to widespread impact, the problem gets the squeaky wheel treatment on a priority basis.

Re: Cell not working

MF — Tue, 24 Jul 2018 22:03:07 GMT

@will13am well I suppose I'm the most squeaky (squeakiest?) wheel around, being first to complain, lol. Someone pass me the oil