topic Re: Cant Send/Receive Texts or Calls after porting number in Get Support

Cant Send/Receive Texts or Calls after porting number

Triebr — Tue, 04 Jan 2022 23:31:45 GMT

I just signed up and switched from Rogers yesterday. I ported my existing number and it said the transfer was completed when I was signing up but I still can't receive or send texts and calls (data is working fine).

When I called my voicemail it said Public Mobile so know I'm on the right network.

How long does the porting process take?

Re: Cant Send/Receive Texts or Calls after porting number

joesugarman27 — Tue, 24 Jul 2018 03:17:25 GMT

If you ported your number yesterday You May need to send a private message to a @CS_Agent,

In your message, please provide your name, Public Mobile account number or phone number and PIN.

Re: Cant Send/Receive Texts or Calls after porting number

will13am — Tue, 24 Jul 2018 03:37:35 GMT

@Triebr, Rogers ports take in the order of one hour. Definitely something went off the rails if the port was not complete after a day. Reach out to the moderator team as suggested to have the port resubmitted.

Re: Cant Send/Receive Texts or Calls after porting number

srlawren — Tue, 24 Jul 2018 17:36:43 GMT

@Triebr since you also cannot send texts or place outbound calls, porting is not the issue, this sounds like an activation issue. OR, possibly an incompatible phone. What is your phone's make and model (be as specific as possible on the model, please).

Re: Cant Send/Receive Texts or Calls after porting number

MacMe — Tue, 24 Jul 2018 17:45:27 GMT

DId you try powering off your phone (and maybe even taking out the SIM and re-inserting) and powering back on?

Re: Cant Send/Receive Texts or Calls after porting number

Triebr — Wed, 25 Jul 2018 03:13:05 GMT

@srlawren I have an iPhone 7. I put my IMEI number in before signing up to make sure it was compatible.

@MacMe

Just tried that with no results.

I will contact the Mods to see is they can help