topic Re: Toll free calling and add-on plans in Get Support

Toll free calling and add-on plans

thomask — Tue, 04 Jan 2022 23:31:20 GMT

If I call a toll free number, will it affect my add on available minutes?

I’m inside Ontario, calling Bank of Montreal toll free number on the MasterCard for example.

Re: Toll free calling and add-on plans

ShawnC13 — Mon, 23 Jul 2018 17:59:20 GMT

@thomask wrote:
If I call a toll free number, will it affect my add on available minutes?

I’m inside Ontario, calling Bank of Montreal toll free number on the MasterCard for example.

What is your plan? If you are on the $10 50 minute plan ues it will count for your minutes. If you are on a Province wide or this should not affect long distance addon minutes. If you have Canada wide calling no worries at all.

Re: Toll free calling and add-on plans

thomask — Mon, 23 Jul 2018 18:04:11 GMT

Province wide unlimited, unlimited global texts, 1GB data.

Re: Toll free calling and add-on plans

ShawnC13 — Mon, 23 Jul 2018 18:07:00 GMT

@thomask wrote:
Province wide unlimited, unlimited global texts, 1GB data.

Yes the 1-800 shouldn't require LD addon. I am sure I have called some and haven't noticed it using my long distance addon

Re: Toll free calling and add-on plans

thomask — Mon, 23 Jul 2018 18:14:04 GMT

Good to hear... I stood for 35 minutes on hold with the toll free so it was a concern.

that said, this is the usage history on the account...

ONTARIO NANP area 0:33:37 Minutes $0.00

not sure what NANP means but it was the destination...

Re: Toll free calling and add-on plans

srlawren — Mon, 23 Jul 2018 18:17:21 GMT

I'm fairly sure NANP in this case stands for North American Numbering Plan.

Re: Toll free calling and add-on plans

stonechucker — Mon, 23 Jul 2018 18:25:23 GMT

As you're on a Province-Wide plan, if you were not able to call that number, it would not have connected. Remember, other than the limited 50 min talk / 50 SMS/MMS plan, you are not 'charged' for calls if you have unlimited calling and/or LD addons.

Re: Toll free calling and add-on plans

choding — Mon, 23 Jul 2018 18:52:01 GMT

you should use Fongo app is free call in Canada.

I had wide province call plan. At that time I use this app.

It use wife or data for call so that you don't need to pay anything else.

good luck.