topic Re: Not getting 1.5 GB 3G data in Get Support

Not getting 1.5 GB 3G data

bibimohamed — Tue, 04 Jan 2022 23:30:55 GMT

I recently signed up for the 90-day unlimited talk in Canada, International Text, and 1.5 GB of 3G data. I turned on data and data roaming but cant seem to get data. I need help.

I have an Asus Zenfone 2.

Re: Not getting 1.5 GB 3G data

will13am — Sun, 22 Jul 2018 23:56:51 GMT

@bibimohamed, the data that is included in the plans are for use when connected to Public Mobile. Roaming data add-on is available when connecting to a us roaming partner only.

Re: Not getting 1.5 GB 3G data

NDesai — Sun, 22 Jul 2018 23:57:30 GMT

@bibimohamed Make sure you have the correct APN settings. Look it up on this site: https://apn-canada.gishan.net/en and make sure it matches.

You don't need to have Roaming on while you are in Canada.

Re: Not getting 1.5 GB 3G data

passiveegg — Mon, 23 Jul 2018 00:05:07 GMT

It just seems like their is an issue with your APN settings on your phone. Just look over at this post and you should be able to figure out the settings. Good luck!!

Re: Not getting 1.5 GB 3G data

bibimohamed — Mon, 23 Jul 2018 00:34:06 GMT

Thanks. Got it to work using the APN settings for this model.

Re: Not getting 1.5 GB 3G data

bibimohamed — Sat, 18 Aug 2018 01:31:01 GMT

Not receiving MMS (or data) again. Checked the APN settings - they are all good.

Re: Not getting 1.5 GB 3G data

CS_Agent — Sat, 18 Aug 2018 13:44:05 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759