https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-change-current-plan/m-p/255662#M100816 <P>Hi,</P><P>&nbsp;</P><P>I have been attempting to change my current plan to the single month $40 for 4.5GB deal, I have tried a number of different browsers but the website is not cooporating with me, I attempted to top up my account to activate, and my only other option is greyed out. I am hoping a moderator could perhaps manually change my plan to a single month version of the current 4.5GB deal.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="new.PNG" style="width: 999px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/11586iF7D32064267272A9/image-size/large?v=v2&amp;px=999" role="button" title="new.PNG" alt="new.PNG" /></span></P> Tue, 04 Jan 2022 23:30:42 GMT IcedNewt 2022-01-04T23:30:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-change-current-plan/m-p/255662#M100816 <P>Hi,</P><P>&nbsp;</P><P>I have been attempting to change my current plan to the single month $40 for 4.5GB deal, I have tried a number of different browsers but the website is not cooporating with me, I attempted to top up my account to activate, and my only other option is greyed out. I am hoping a moderator could perhaps manually change my plan to a single month version of the current 4.5GB deal.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="new.PNG" style="width: 999px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/11586iF7D32064267272A9/image-size/large?v=v2&amp;px=999" role="button" title="new.PNG" alt="new.PNG" /></span></P> Tue, 04 Jan 2022 23:30:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-change-current-plan/m-p/255662#M100816 IcedNewt 2022-01-04T23:30:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-change-current-plan/m-p/255663#M100817 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/28419">@IcedNewt</a>, Is your account/plan currently active?&nbsp; If your account is currently suspended, you must get the help of the moderators in order to change your plan.&nbsp; That's just how the system is.</P><P>If your account iscurrently active, you should be able to make an immediate or at next renewal plan change.</P><P>If you need to contact a moderator...</P><P>Click <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">here</A> to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) &amp; Sat/Sun 9AM-7:30PM(EST)<BR />You can find information regarding the moderator team by following <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452/show-comments/true" target="_blank">this link</A>.</P> Sun, 22 Jul 2018 17:52:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-change-current-plan/m-p/255663#M100817 Anonymous 2018-07-22T17:52:39Z