topic Re: My Data wont work. in Get Support

My Data wont work.

shaicreed — Tue, 04 Jan 2022 23:30:28 GMT

I just switched from chatr to Public Mobile. The walmart cell phone tech set up my account and the $40 talk text and data plan two days ago. I have followed the steps to add a new apn and i made sure my data was on. It hasnt worked since I got my Public Mobile Plan.

I have an LG G4. please help

Re: My Data wont work.

computergeek541 — Sun, 22 Jul 2018 05:36:43 GMT

@shaicreed wrote:
I just switched from chatr to Public Mobile. The walmart cell phone tech set up my account and the $40 talk text and data plan two days ago. I have followed the steps to add a new apn and i made sure my data was on. It hasnt worked since I got my Public Mobile Plan.
I have an LG G4. please help

Some LG phones have a strange quirk that causes data not to work until after you do a factory reset. Much of the time, when people tell you to do a factory reset, they're just giving you a generic answer that tells you to do something that isn't necessary, but in the case of LG phones, the factory reset is sometimes required.

Re: My Data wont work.

Tfarrelly — Sun, 22 Jul 2018 05:38:12 GMT

Do a settings reset on your device (this shouldn’t clear your personal info). This should clear anything out and PM should send a new carrier update to your device. This will get a fresh connection and info to your device. Also really stupid, but reboot your phone. Sometimes that helps a lot.

Re: My Data wont work.

Derekmcl — Sun, 22 Jul 2018 06:01:50 GMT

Yes and make sure you back up your LG phone first using the LG backup app, which is quite good.

Re: My Data wont work.

will13am — Sun, 22 Jul 2018 12:33:12 GMT

Under settings, backup & resets, there's a network reset. Give the network reset a try.

Re: My Data wont work.

haidshah — Sun, 22 Jul 2018 16:26:56 GMT

Include is the apn setting for public mobile, update your apn setting to the above.

From the home screen, tap the Menu button.
Tap Settings
Tap Mobile networks
Tap Access Point Names
Tap the Menu button
Tap New APN

Re: My Data wont work.

DoctorDean666 — Tue, 30 Jul 2019 00:02:08 GMT

I'm in the same boat as you I got hooked up at Walmart no data or Internet thinking I made a terrable choice especially due to lack of customer service.

Re: My Data wont work.

cloud19 — Tue, 30 Jul 2019 00:07:20 GMT

When you login to your account: https://selfserve.publicmobile.ca

Do you still see that you have data plan or look at the data usage?

Maybe you have used all of your data.

Re: My Data wont work.

hairbag1 — Tue, 30 Jul 2019 00:24:16 GMT

@DoctorDean666 wrote:
I'm in the same boat as you I got hooked up at Walmart no data or Internet thinking I made a terrable choice especially due to lack of customer service.

Hey @DoctorDean666 ...you should really start a new thread to get maximum eyes on your concern. Right now you've just posted to a topic that is 2 years old. Start a new one and I'm sure you'll have lots of valuable suggestions to help.

Click on Community near the top of page...then scroll down to find Getting Started.