topic Re: No plans shown when trying to change my plan.. in Get Support

No plans shown when trying to change my plan..

dlyth — Tue, 04 Jan 2022 23:30:16 GMT

I click on change plan, the page loads and gives me no options. Help! I mistakenly let my previous plan expire.

Re: No plans shown when trying to change my plan..

ShawnC13 — Sat, 21 Jul 2018 17:47:03 GMT

@dlyth wrote:
I click on change plan, the page loads and gives me no options. Help! I mistakenly let my previous plan expire.

If your plan has expired and you are wanting to change plans you will have to contact the Moderators as they are the only ones that can change an expired plan.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday - Firday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: No plans shown when trying to change my plan..

dlyth — Sat, 21 Jul 2018 17:54:14 GMT

Many thanks!

Re: No plans shown when trying to change my plan..

dlyth — Sat, 21 Jul 2018 19:03:45 GMT

hey @CS_Agent - sent a message; no reply yet. i need to get my phone back in service. 😄

Re: No plans shown when trying to change my plan..

srlawren — Sat, 21 Jul 2018 19:20:06 GMT

@dlyth wrote:
hey @CS_Agent - sent a message; no reply yet. i need to get my phone back in service. 😄

Please see info below:

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: No plans shown when trying to change my plan..

dlyth — Sat, 21 Jul 2018 23:21:38 GMT

6hrs of waiting.. no reply. the automated robot tells me wait times are very low right now.

my fault for letting my account accidentally expire.. but **bleep**. and they "close" in 10 mins. OOF.