topic Re: New to PM, Need Help Porting Number in Get Support

New to PM, Need Help Porting Number

CrichtonC — Tue, 04 Jan 2022 23:29:36 GMT

I am new to Public Mobile, and I am looking for help on how to port my number over from a Koodo account. I have contacted the Moderator Team, and sent them the info that was asked, but now I haven’t been contacted again by them regarding this issue.

I need this number ported over as soon as possible. If you can help me at all, I would greatly appreciate it.

Re: New to PM, Need Help Porting Number

matbasm — Fri, 20 Jul 2018 14:48:07 GMT

@CrichtonC, was that a prepaid Koodo account? If so, I believe you need the assistance of the moderator team in order to do the transfer.

If so, and if you have already reached out to the moderators, then you will need to wait for them to get back to you.

Information regarding the moderators team can be found by following this link.

Has it been hours or days since you contacted the moderators?

Re: New to PM, Need Help Porting Number

CrichtonC — Fri, 20 Jul 2018 14:56:12 GMT

Yes, it was a prepaid account. I messaged them yesterday, and in that link I see it can take up to two days for them to respond.

Thank you, I will wait another day or so, and hopefully they can fix this for me!

Re: New to PM, Need Help Porting Number

stonechucker — Fri, 20 Jul 2018 14:58:46 GMT

@CrichtonC, if your Koodo account is postpaid (ie you get billed after your month of service) you do not need moderator intervention normally. Only for prepaid do require assistance.

EDIT -- OOPS... your response came while I was typing!!!

Re: New to PM, Need Help Porting Number

CrichtonC — Fri, 20 Jul 2018 15:12:35 GMT

It’s ported! Just received a message from the Moderator! Thank you so much for your help!

Re: New to PM, Need Help Porting Number

srlawren — Fri, 20 Jul 2018 15:40:57 GMT

@CrichtonC welcome to Public Mobile! 🙂

Re: New to PM, Need Help Porting Number

pmbaby — Sat, 21 Jul 2018 09:11:09 GMT

i am also a new PM user just 36 hours,activation was a breeze and , the porting took one day because I didn't provide the IMEI# first, then when I provided, it took ony 20 minutes.

Re: New to PM, Need Help Porting Number

srlawren — Thu, 02 Aug 2018 16:09:21 GMT

@pmbaby wrote:
i am also a new PM user just 36 hours,activation was a breeze and , the porting took one day because I didn't provide the IMEI# first, then when I provided, it took ony 20 minutes.

@pmbaby welcome aboard!

Re: New to PM, Need Help Porting Number

icecold1 — Thu, 02 Aug 2018 16:20:10 GMT

I have been waiting 6 days know and no port and no good help