topic Re: @moderator_team in Get Support

Re: @moderator_team

beepilot — Tue, 04 Jan 2022 23:29:16 GMT

hi john vernon here, i would like to port my number from freedom mobile (=======) to my public mobile phone (======) i tryed online but its not working thanks, all accounts operational!

Re: @moderator_team

Acekiller — Thu, 19 Jul 2018 22:05:06 GMT

don't put your personal info out here!

message moderators directly!

Sending a message to the mod teams:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: @moderator_team

Luddite — Thu, 19 Jul 2018 22:05:13 GMT

@beepilot

Unfortunately, you need assistance from the Moderator Team. Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.