topic Re: Help please in Get Support

Help please

KieferB — Tue, 04 Jan 2022 23:28:48 GMT

Unable to login forgot pin code and reset password not working @CS_Agent needed please as I have to make a payment today

Re: Help please

LEGO — Wed, 18 Jul 2018 23:12:29 GMT

@KieferB You can make a payment by calling *611 from your phone.

The Password reset function is not working properly. You will need to send a private message to a Moderator_Team, they will assist with password reset!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Help please

KieferB — Wed, 18 Jul 2018 23:16:59 GMT

Thank you Lego! I need to access my account to add a preauthorized cc I think as I already tried to pay thru *611 but I need to set up my cc I can’t just pay via cc thru this option unless I am missing something?

Re: Help please

LEGO — Wed, 18 Jul 2018 23:27:59 GMT

Voucher is another method of payment via *611

Re: Help please

Luddite — Thu, 19 Jul 2018 01:05:29 GMT

@KieferB Not clear which PIN you have forgotten. If it's the 4 digit one from your activation, the moderators need any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount.