topic Re: Email in Get Support

Email

Twitch72 — Tue, 04 Jan 2022 10:09:07 GMT

The email that I have on my self-serve is no longer activated how do I get into change and put a new one

Re: Email

computergeek541 — Sun, 21 Nov 2021 05:11:34 GMT

@Twitch72 wrote:
The email that I have on my self-serve is no longer activated how do I get into change and put a new one

Please open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type in "change self serve e-mail address".

Re: Email

t_p — Sun, 21 Nov 2021 11:59:41 GMT

@Twitch72 wrote:
The email that I have on my self-serve is no longer activated how do I get into change and put a new one

@Twitch72

You can't change the self-serve email yourself. You'll have to ask CS for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Edit: After changing your self-serve email,don't forget to change your community email to match if you eventually want your community rewards credited to your account.